You are a strategic thinker passionate about driving measurable efficiency and transformation across CCB F&BM. Yes? You have found the right team.
As a Senior Associate, Process Excellence & Transformation within CCB Finance & Business Management (F&BM), you will spend each day building a centralized, persona-driven engagement model and creating a single source of truth for transformation use cases. You will be responsible for delivering quantifiable improvements through AI use cases, standardized governance, disciplined program/project management, and Lean (DMAIC) practices.
Our CCB F&BM transformation teams are responsible for a wide range of activities including identifying and prioritizing efficiency opportunities across sub‑LOBs, establishing consistent operating models and governance routines, and executing change that improves outcomes in a sustainable, well-controlled way.
- Build and maintain a living “golden resource” linking Team ↔ Technology ↔ Change Journey across sub‑LOBs.
- Design and operationalize a centralized, persona-driven engagement model, mapping job families to impacted users, themes, and adoption requirements.
- Source, intake, and prioritize thematic efficiency and AI transformation use cases across sub‑LOBs using standardized forms and processes.
- Document team/tool ownership, impacted processes, current status, and a 12–24 month roadmap to create a single source of truth.
- Scale proof-of-concept work into production-ready artifacts that can be used in strategy discussions and before launching new use cases.
- Align priorities and outcomes with sub‑LOB leadership (N‑1), clarifying ownership, decisions, and success measures.
- Standardize execution through Agile discipline and governance routines, including JIRA hygiene, review checkpoints, and timely sign-offs.
- Partner with Controls stakeholders to align initiatives to Controls OKRs, streamline SOPs, and identify control-aligned efficiency opportunities.
- Coordinate delivery with STO/execution partners by managing dependencies, tracking progress, and escalating risks and delays.
- Maintain a single authoritative repository for historical, current, and pipeline transformation work and enable leadership visibility via JIRA dashboards.
- Lead Lean (DMAIC) deep-dives to deliver measurable, systemic improvements with sub‑LOB sign-off and adoption.
- Demonstrate 6+ years of experience in process excellence, transformation, program/project management, or operational strategy (financial services beneficial).
- Lead cross-functional workstreams with senior stakeholder alignment, including N‑1 engagement and decision-making.
- Active development experience to build solutions using IS solutions- Python, Pyspark, Alteryx
- Execute disciplined intake-to-delivery lifecycle management, including governance cadence, dependency/risk management, and closure.
- Apply hands-on Agile delivery practices and use JIRA for tracking, reporting, and dashboarding.
- Communicate clearly in writing and verbally, including executive-ready updates and crisp decision asks.
- Build and sustain an adopted “golden resource” mapping Team–Tool–Process–Change Journey with a 12–24 month outlook.
- Deliver measurable outcomes through standardized operating models, reusable repositories, and end-to-end workstreams with documented stakeholder buy-in.
- Active development experience to build solutions using IS solutions- Databricks, Snowflake, Atoti, Sigma, Tableau
- Apply exposure to intelligent automation and analytics enablement and adoption in enterprise environments.
- Hold Lean Six Sigma certification (Green Belt/Black Belt) or demonstrate successful DMAIC delivery experience.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 6+ years of experience in process excellence, transformation, program/project management, or operational strategy
- Experience leading cross-functional workstreams with senior stakeholder alignment and decision-making
- Active development experience building solutions using Python, PySpark, and Alteryx
- Experience managing intake-to-delivery lifecycle, governance cadence, dependencies, risks, and closure
- Hands-on Agile delivery experience and JIRA usage for tracking, reporting, and dashboarding
- Strong written and verbal communication skills, including executive-ready updates and decision requests
- Ability to build and maintain a centralized Team-Tool-Process-Change Journey resource with a 12-24 month outlook
- Experience delivering measurable outcomes through standardized operating models, repositories, and end-to-end workstreams
- Financial services experience
- Active development experience using Databricks, Snowflake, Atoti, Sigma, and Tableau
- Experience with intelligent automation, analytics enablement, and enterprise adoption
- Lean Six Sigma Green Belt or Black Belt certification, or demonstrated DMAIC delivery experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
-
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
-
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
