The Role
Lead cross-functional business transformation initiatives, defining roadmaps, KPIs, governance structures, and process improvements. Coordinate with senior leaders and business units to optimize operations, improve customer experience, manage risks, track benefits, and deliver measurable outcomes. Maintain process databases and interdepartmental service frameworks while reporting progress against timelines, budgets, and strategic objectives.
Summary Generated by Built In
Lets Write Africa's Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
Responsible for coordinating strategic transformation initiatives across the organization while ensuring efficient operations. The role will work across business units to optimize operations.Key ResponsibilitiesTransformation Management:
- Lead cross-functional transformation initiatives that align with the organization's strategic objectives.
- Define transformation roadmaps and KPIs. Work with senior leadership to identify and prioritize transformation opportunities.
- Work closely with BU COOs and other functions to optimize business processes for efficiency and customer experience.
- Monitor and report on the progress of initiatives, ensuring alignment with timelines, budgets, and business goals.
- Drive cultural and operational change to foster continuous improvement and innovation.
- Maintain a process database and visibility over key processes. Maintain a framework for interdepartmental SLAs & processes.
- Track transformation benefits and ensure that the business case is achieved.
- Engage with executive and operational stakeholders to ensure alignment on transformation priorities.
- Establish governance structures to support program execution and risk monitoring.
- Provide regular updates to executive leadership and relevant committees.
- BU COO's
- Risk, Compliance, and Legal Departments
- IT and Operations Teams
- Internal and External Auditors
- Third-party vendors and business partners
Qualifications & Experience
- Bachelor’s degree in Business Administration, Business Management, Operations Management, Risk Management, Industrial Engineering, Finance, Information Systems or a related field.
- At least 7 years of relevant experience in business transformation, operations management, programme management, process improvement or strategy execution. At least 3 years’ experience managing cross-functional projects, programmes or teams.
- Proven track record of delivering complex, cross-functional transformation initiatives with measurable business benefits.
- Experience in process optimisation, operating model improvements, operational efficiency, risk & control management and customer experience enhancements
- Proficiency in process design, process mapping and performance reporting solutions.
Desirable Extras
- A postgraduate qualification in Business Administration, Strategic Management, Operations Management or a related discipline.
- Professional certification in Lean Six Sigma, change management, project management or an equivalent discipline.
- Experience in the financial services industry, preferably in a regulated environment.
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Skills
Action Planning, Adaptive Thinking, Analytical Thinking, Budget Management, Business Case Development, Change Management, Current State Assessment, Data Analysis, Data Compilation, Data Modeling, Evaluating Information, Gap Analysis, Policies & Procedures, Process Improvements, Project Performance Management (PM), Solution Analysis, Strategic Management, Transformational ManagementCompetencies
Communicates EffectivelyCultivates InnovationDecision QualityEnsures AccountabilityManages ComplexityOptimizes Work ProcessesEducation
NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalentClosing Date
07 October 2026 , 23:59The Old Mutual Story!
Skills Required
- Bachelor’s degree in Business Administration, Business Management, Operations Management, Risk Management, Industrial Engineering, Finance, Information Systems, or a related field
- At least 7 years of relevant experience in business transformation, operations management, programme management, process improvement, or strategy execution
- At least 3 years of experience managing cross-functional projects, programmes, or teams
- Proven track record delivering complex, cross-functional transformation initiatives with measurable business benefits
- Experience in process optimization, operating model improvements, operational efficiency, risk and control management, and customer experience enhancements
- Proficiency in process design, process mapping, and performance reporting solutions
- Postgraduate qualification in Business Administration, Strategic Management, Operations Management, or a related discipline
- Professional certification in Lean Six Sigma, change management, project management, or an equivalent discipline
- Experience in the financial services industry, preferably in a regulated environment
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The Company
What We Do
Old Mutual Limited is a listed company on the Johannesburg Stock Exchange and has secondary listings on the London, Malawi, Namibia and Zimbabwe stock exchanges. As a Pan-African financial services company, we are focused on Africa, her needs and her people. Together with you, we have educated our children, given more homes warmth and light, empowered small businesses and improved infrastructure in Africa. Our story will continue #WithAfricaForAfrica
