Process Engineer

About Towne 

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

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The Process Engineer supports the testing and field implementation of parking technology, primarily Parking Access and Revenue Control Systems (PARCS), with growing exposure to Parking Guidance Systems. This hands-on role validates software releases, configures and stages equipment, and supports installation, commissioning, and technical troubleshooting. The position works across software, hardware, and networking to ensure reliable deployments and collaborates with the Lead Process Engineer in New Zealand, engineering teams, contractors, and customers to maintain consistent quality and implementation standards.

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

• Own and maintain the test lab environment, ensuring it reflects current production hardware, firmware, and software versions. Develop, document, and maintain repeatable test plans and scripts for new PARCS software releases prior to field deployment.
• Design and execute functional, regression, and integration testing across hardware, firmware, and application layers. Support the QA function in developing test scripts and acceptance criteria, and maintain traceability between requirements, test cases, and release documentation.
• Log, track, and report defects and testing findings to senior management and engineering stakeholders, including release risk and readiness assessments. Collaborate with the Lead Process Engineer in New Zealand and offshore/nearshore development teams to align testing standards, provide feedback, and coordinate test result sign-off.
• Stage, configure, and quality-check PARCS equipment in preparation for shipment and field installation. Interpret customer and site requirements to configure back-end organizations, sites, rate structures, and system settings.
• Design and implement UI/UX workflows for interactive customer-facing hardware, including pay stations, kiosks, and gate/entry terminals, ensuring configurations meet customer requirements and site-specific use cases.
• Provide technical support for field installations, including troubleshooting connectivity between site hardware, local networks, and back-end/cloud systems. Support installation, commissioning, and go-live activities, both on-site and remotely.
• Perform post-installation field testing to verify that equipment and systems are fully configured and functioning correctly against site-specific requirements. Coordinate with and provide technical direction to third-party installation contractors to ensure work meets company specifications.
• Monitor deployed systems to proactively identify and resolve issues before they impact customers. Support the Customer Success team with Tier 2 and Tier 3 technical escalations, including root-cause investigation and coordination with engineering teams.
• Produce and maintain accurate as-built documentation, configuration records, test results, and knowledge-base articles for internal teams and customers. Ensure documentation supports consistent implementation, troubleshooting, and ongoing system maintenance.
• Collaborate cross-functionally with Software Engineering, QA, Customer Success, field installation contractors, and other technical stakeholders to support successful technology deployments, resolve implementation issues, and continuously improve testing and implementation processes.

Education:

• Associate's or Bachelor's degree in engineering, computer science, or a related technical discipline, or equivalent hands-on experience.

Work Experience:

• 2-5+ years of experience in process engineering, implementation engineering, QA/test engineering, field engineering, or technical support. Experience with parking, access control, kiosks, or similar hardware/software systems preferred.

Knowledge & Skills:

• Experience testing software releases and developing or executing structured test plans and scripts.
• Experience configuring or supporting customer-facing hardware/software systems, such as PARCS, kiosks, POS, or access control.
• Working knowledge of TCP/IP, VPNs, firewalls, VLANs, and basic network troubleshooting; ability to isolate hardware, software, and connectivity issues.
• Ability to read logs, work with databases or administrative back-ends, and communicate effectively with software engineering teams. Scripting knowledge is a plus.
• Strong documentation, organization, communication, and problem-solving skills; ability to work independently and collaborate across time zones. Experience with QA tools, parking guidance, or remote monitoring is preferred.

Authority to Act:

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility:

The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environments but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 20% may be required.