We are excited to invite applications for the role of Process Coordinator in our Strategic Partners Group at our St. Louis, MO office. We are seeking a collaborative, customer service-oriented individual with great project coordination and communication skills. As a Process Coordinator, you will be responsible for processing electronically and manually submitted claim/job assignments for our CCA Global Members, contacting contractors and flooring stores regarding accepting claim assignments, contacting customers to provide claim assignment information, and processing electronic claim update records. As part of our dynamic team, you’ll enjoy a hybrid work schedule, with the flexibility to work remotely on Mondays and Fridays and collaborate in the office from Tuesdays through Thursdays.
Our Process Coordinator will:
- Process all claims/jobs received, assuring all notes and preferences are reviewed prior to assignment to CCA member(s), and make outbound calls as required or to verify assignment information and/or acceptance.
- Process electronically received claim/job updates from assigned CCA member and/or generated by other integrated systems verifying accuracy of information.
- Handle and reconcile assignment records to assure every new claim/job is properly recorded and/or assigned in our internal CTS system.
- Assist with daily incoming department email communications, including system generated confirmations and necessary assignment updates.
- Assist with essential administrative tasks and reporting projects that support operational accuracy, workflow continuity, and timely service delivery.
Do our requirements match YOUR background?
- At least 1-2 years’ related customer service experience. Data entry or insurance claim handling experience is a plus.
- Superior organizational and attention to detail skills.
- Excellent verbal and written communication skills with the ability to communicate in a courteous, tactful, and concise manner.
- Understanding of importance of prompt, unemotional response to customer, management and staff needs; ability to maintain confidentiality; ability to properly search for and enter information and listen objectively and use reason.
- Comfort managing multiple projects simultaneously.
- Ability to learn new software systems easily and have strong Microsoft Office skills, inclusive of Outlook, Word, and Excel.
- Work well under pressure and treat others with respect and consideration.
How we take care of YOU
- We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members.
- We recognize YOU for your accomplishments and contributions through development, growth and compensation!
- We care about you AND your family. We want to make your life better and easier. Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.
Embrace the CCA Way: We thrive on our core values and approach success with dedication and innovation. We are proud to be an Equal Opportunity Employer and invite you to be part of our success story.
Ready to make a difference? Say YES, and we’ll say WELCOME HOME!
#LI-HYBRID #ZR
Skills Required
- 1-2 years related customer service experience
- Data entry or insurance claim handling experience
- Superior organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to maintain confidentiality and accurately search for and enter information
- Ability to manage multiple projects simultaneously
- Ability to learn new software systems easily and strong Microsoft Office skills (Outlook, Word, Excel)
- Ability to work well under pressure and treat others with respect
What We Do
CCA Global Partners' cooperative business model has a proven track record of empowering thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing the scale, resources and innovation that create sustainability, growth and effective competition in today’s evolving marketplace. More than 2,800 locations in North America and abroad benefit from CCA's leadership through its 14 different businesses which include: Carpet One Floor & Home®, Flooring America®/Flooring Canada®, The Floor Trader®, ProSource Wholesale®, International Design Guild, FEI Group, Lighting One®, savings4members™, The Bike Cooperative®, CCA Sports Retail Services, CCA For Social Good, Innovia Co-op and Lionsbridge Contractor Group. CCA members and franchisees are engaged in: flooring, lighting products, biking, nonprofit and more. By providing access to innovative products, systems and services, CCA gives independent businesses a competitive edge while allowing them to maintain their identities. Our continuously evolving business model offers independently-owned businesses an array of tools to maximize operational efficiencies and achieve success. CCA’s goal is to create a mutually rewarding bond between the company and community, whereby our growth generates social development and enhances the lives of customers and entrepreneurs around the world.
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