REQUISITOS IMPRESCINDIBLES:
Managing IT assets: utilizing CMDB tools efficiently.
Understanding IaaS, PaaS, and SaaS solutions within the Public Cloud, Workplace and Service Desk services.
Experience in Incident Management, Request Management, Change Manegement, Prolem Management, Config Management and Knowledge Management
Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
Creating reports within ServiceNow is part of the responsibilities.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
English proficiency level of C1.
REQUISITOS VALORABLES:
Proactivity
Teamwork.
Used to report work done.
Be able to produce documents and reports.
Open minded to change.
Self-taught.
TITULACION REQUERIDA:
Superior Technician in Management of Compute Systems or Computer engineering degree
Experience of at least 5 years in the IT sector, of which, at least 3 years performin same role.
Regulated technical certification in ITIL: at least, ITIL Foundation.
AÑOS EXPERIENCIA EN PERFIL SOLICITADO:
3 years
Skills Required
- Managing IT assets using CMDB tools
- Understanding IaaS, PaaS, and SaaS solutions within Public Cloud
- Workplace and Service Desk services experience
- Experience in Incident, Request, Change, Problem, Configuration and Knowledge Management
- Proficiency in managing ITSM tools (preferably ServiceNow)
- Creating reports within ServiceNow
- Mastery of ITIL processes including incident, request, change, problem, and capacity management
- English proficiency level C1
- Superior Technician in Management of Compute Systems or Computer Engineering degree
- At least 5 years in the IT sector, with at least 3 years performing the same role
- Regulated technical certification in ITIL (at least ITIL Foundation)
- Proactivity, teamwork, reporting experience, documentation skills, openness to change, self-taught
What We Do
Fujitsu is the leading Japanese global information and communication technology company, offering a wide range of technology products, solutions and services. We build new possibilities by connecting people, technology and ideas, creating a more sustainable world where anyone can advance their dreams.
