What You´ll Be Doing:
- Work with KYC;
- Work to provide an incredible customer experience;
- Receive and attend tasks about customers requested through Central Bank systems;
- Act as a creative problem solver in various situations;
- Address issues promptly and find effective solutions;
- Help out the customer support team with the current situation of specific merchants.
What You´ll Need to Succeed:
- SQL knowledge for data extraction and process automation;
- Strong hands-on experience with AI tools and LLMs (ChatGPT, Claude, co-pilots in text editors like Cursor or similar) for process automation, data analysis, and workflow optimization;
- Ability to leverage AI to solve complex problems, automate repetitive tasks, and create scalable solutions;
- Proven track record of identifying manual processes and designing automation solutions using AI, Python, APIs, or workflow automation platforms;
- Critical thinking to challenge existing processes and propose AI-driven improvements;
- Data analysis with dashboards and spreadsheets;
- Excellent communication skills, both written and verbal;
- Grit and ownership spirit;
- Strong analytical skills with logical reasoning;
- Big attention to details;
- Ability to keep learning new things while constantly improving what we are already good at;
- Fluent English;
- Excellent organizational abilities;
- Enthusiasm and passion for technology and AI innovation;
- Proactive attitude with a bias for action and continuous improvement.
Top Skills
What We Do
We are democratizing the payments industry in Brazil, by empowering entrepreneurs through technological, inclusive, and life-changing solutions. Based in Brazil, CloudWalk is a high-end global payment network built on modern technology and proprietary blockchain, focused in bringing a revolution to the payment ecosystem for small and medium-sized businesses. As a unicorn, the company has provided its customers with more than R$ 1 billion in savings by charging fair fees on its transactions and is now present in more than 300.000 businesses across 5.000 brazilian cities. With investors such as the Valor Capital Group, HIVE Ventures and Coatue, the company has already raised US$ 365.5 million in investments and R$3.4 billion in FDICs for anticipation of receivables in its network of financial solutions. In 2022, it was the only brazilian fintech to be featured in the "The Retail Tech 100" ranking by CB Insights, on the "Protection Solutions for Payments and Frauds".
