Process Associate - Trainee

Posted 3 Days Ago
Be an Early Applicant
Bangalore, Bengaluru Urban, Karnataka
Entry level
Fintech • Real Estate • Financial Services
The Role
The Process Associate - Trainee at Mr. Cooper Group is responsible for following instructions, adapting to changes, ensuring customer satisfaction, and maintaining productivity and quality in line with process guidelines. The role requires readiness to learn and comply with US mortgage guidelines and workflows, along with completing mandatory training promptly.
Summary Generated by Built In

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

Job Responsibilities:
• Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes
• Open to feedback and capable of working effectively in a team environment
• Prioritize customer satisfaction with a keen eye for detail
• Achieve consistent productivity and quality results in accordance with process guidelines and SLAs
• Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines
• Strict adherence to Business Specified process workflows
• Complete all mandatory training promptly

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

023201

Job Category:

India Business Operations

Primary Location City:

Bengaluru

Primary Location Region:

Karnataka

Primary Location Postal Code:

560064

Primary Location Country:

India

Additional Posting Location(s):

The Company
HQ: Dallas, TX
5,001 Employees
On-site Workplace
Year Founded: 1994

What We Do

With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.

We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.

We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.

We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.

We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.

At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.

Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.

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