Process and training project manager (M/F/N)

We’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. 

We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities – whether it’s a car, an apartment, a sofa or a new job. Every connection made or item found makes a difference by creating a world where people share more and waste less. 

Our brands are supported by global Tech Hubs in Barcelona, Amsterdam, Paris and Berlin. Their goal is to develop common global products and innovation platforms which all of our brands can use. This means using cutting edge technology to create highly scalable, customisable and secure products and components that free up development time and leverage our access to global data.

What you’ll do ​& Who you are

The Process & Training Project Manager will work within the scope of the Telesales teams on all leboncoin markets (Automotive, Real Estate, Employment, Consumer Goods, Holidays, Local Advertising). 

The Process and Training Project Manager plays a key role in a sales project by implementing it operationally. 

He/she works closely with all the teams involved in the project. Based on the commercial offers defined and supplied by Trade Marketing (pricing, strategy, product objectives, market data, interactions by sales channel, segmentation), he/she develops the marketing process (Telesales and/or Telesales Assistants), the sales pitch/sales techniques and is responsible for training the sales teams.

He/she is responsible for preparing and creating these marketing processes, as well as running them using presentation materials and monitoring them (coaching, listening, analysis and recommendations for improvement).

Marketing processes and sales techniques : 

• Writing and updating the marketing processes and online sales strategy, in line with the specifications. How should the product be sold? In what order? Within what framework?
• Writing sales processes. Sales rules by product, by call campaign and inter-team transfer practices. Both Telesales and Sales Assistants.
• Analysing process malfunctions/bad practices, auditing them + making suggestions for optimising processes and tools and developing them.
• Writing and updating the sales pitch, scripting and adding/modifying qualifications in the sales software, writing in the environment dedicated to sales pitches (in-house WordPress). What are the product arguments? What sales techniques should be used? What objections need to be dealt with and how do you respond?...

Formation & coachings : 

• Designing memos and training books and delivering them to sales teams face-to-face or remotely + choosing training tools to provide the best pedagogical support. 
• B-to-B initial training for new Telesales/Sales Assistants recruits (classroom training, distance learning, production start-up, coaching on skills upgrading) from 3 employees to be integrated.
• Devising and proposing an appropriate training programme.
• Setting the pedagogical and sequential sequence. Manage training schedules.
• Carrying out coaching sessions at telesales sites at least once a month for each market entrusted to us, in order to support sales staff and ensure that sales processes and sales pitches are properly applied.

Project management :

• Ensuring that projects are put into commercial production and that deadlines are met.
• Liaising directly with the sales teams (providing and receiving information).
• Analysing the commercial performance of launched offers with the help of the KPI Analyst.
• Working with the Quality team to harmonise/improve sales pitches, processes and performance.
• Collaborative work and coordination with the team in charge of sales tools to ensure that they work properly for sales staff. All while respecting production deadlines.

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

• An attractive Base Salary 💸

• Participation in our Short Term Incentive plan (annual bonus) 🏆

• Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon🌛well why not! just make sure you have internet connection! 🌍

• A 24/7 Employee Assistance Program for you and your family, because we care ❤️

• Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow 🌱

On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters! ✨

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
If you feel like you don’t meet all of the requirements for this role but are interested, please consider applying anyway. Research suggests that women and individuals from underrepresented groups may self-select out of opportunities if they don’t meet 100% of the job requirements. We strongly encourage people from historically excluded groups to apply and look forward to speaking with you.