Process and Quality Manager

Reporting to the Vice President of Field Operations, the Process and Quality Manager is responsible for driving operational excellence across the construction organization by leading process improvement and quality management initiatives. This role identifies, analyzes, and improves business processes, workflows, and performance metrics to enhance efficiency, reduce waste, and improve quality and safety outcomes. Working closely with field and office leadership, the Manager standardizes best practices across projects and departments to ensure consistent execution and performance.

The role also develops, implements, and maintains quality management systems to ensure all construction and supporting operations comply with contract requirements, project specifications, corporate and industry standards, and applicable regulatory codes. The Process and Quality Manager leads quality planning activities, inspections, audits, and continuous improvement efforts using Lean, Six Sigma, and data-driven methodologies to promote a culture of accountability, compliance, and continuous improvement.

• Developing relationships with our internal and external customers
• Lead and teach our Process and Quality Engineers with planning, observing, recording, analyzing, and providing improvement recommendations with the work.  This includes direct interaction with the crews and field leadership, film studies, After Action Reviews, and written reports.
• Partner with our Project Teams to implement and sustain process improvements and quality plans.
• Evaluate and revise, develop new, and implement Project Quality Plans (PQP) and company-wide QA/QC procedures that include but are not limited to:
• Compliance with contract documents, drawings, specifications, and applicable codes and standards.
• Inspections, testing, and documentation for construction activities.
• Non-conformance reports (NCRs), corrective actions, and root cause analysis.
• Internal audits and support external audits and client inspections.
• Understanding ISO 9001 and implementing those principles.
• Collaborate with our design partners, Preconstruction, and Project Teams on prefabrication opportunities, evaluate cost benefit analysis, and implement as determined appropriate into the construction documents.
• Explore new prefabrication opportunities
• Represent the company in presentations and interviews
• Collect historical data, evaluate, and share with Preconstruction Department
• Lead the coordination of all prefabrication builds (JPC Self-Performed or subcontracted)
• Continuously improving the methodology of Process Improvement for observing and analyzing work (JPC Self Performed and Subcontracted)
• Analyze current construction and business processes to identify inefficiencies, bottlenecks, and improvement opportunities.
• Develop dashboards (KPIs) and reports to communicate performance and improvement results to leadership.
• Provide training, coaching, and change management support for new processes and tools.
• Collaborate and lead quality and process improvement initiatives with Operations, Accounting and Finance, Marketing and Business Development, Preconstruction, Training and Development, Safety, Yard and Shop, and Technology teams to align improvement efforts.
• Create and maintain standard operating procedures (SOPs), process maps, and work instructions.
• Willing to work in a combination of office and active construction job site environments

• Bachelor's degree related to construction or manufacturing field, or completion of a skilled trade apprenticeship.
• Ten years of experience in the construction or manufacturing field where knowledge was gained in the areas of design and specifications, profit and loss, processes and process improvement, finance, and quality management.
• Five years of team leadership and managerial experience
• Strong analytical, problem-solving, and data interpretation skills
• Excellent communication, facilitation, and presentation abilities
• Ability to influence without direct authority and lead organizational change
• Process mapping and workflow design expertise
• Proficiency in Microsoft Excel, Power BI, or similar reporting tools
• Ability to manage multiple initiatives simultaneously
• Ability to work independently and collaboratively with diverse teams
• Ability to focus on details

We specialize in the “Tough Jobs” no one else can do – and that starts with hiring the right people. JP Cullen is a Wisconsin-based, 5th generation family-owned construction management firm, founded in 1892. With over 134 years of experience, we are nationally recognized for tackling complex, high-profile projects across healthcare, education, commercial, and industrial markets. Our success is powered by our people, and our mission drives everything we do.

Our Mission: To identify, hire, train, and retain the best people to serve our customers.

JP Cullen has a commitment to its community, employees, and employees’ families. We offer outstanding benefits — Health, Life, and Dental Insurance, Competitive Salary and Bonus Structure, Profit Sharing, PTO, Holiday Pay, Employee Assistance, and Training.

JP Cullen is an Equal Employment Opportunity/Affirmative Action (EEO/AA) Employer. We promote diversity by proactively recruiting, hiring, and promoting women, minorities, disabled individuals, and veterans. JP Cullen provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.