Are you passionate about helping others? If so, we want you on our team!
Private Credit is looking for team members who will provide exceptional service and support to our customers.
- Fully remote position
- Interviews will be conducted via Microsoft Teams (video) in Eastern Time Zone.
- Paid Training Start Date: 9/8/2026
WHAT YOU’LL DO:
As a Private Credit Collector, you’ll primarily be responsible for performing collection activities in an effort to recover losses from assigned accounts. Collectors locate and communicate with debtors via telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collectors resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations.
Essential Job Functions:
- Communicate with debtors in regards to the repayment of their delinquent debt.
- Perform skip tracing to locate debtors.
- Ensure all accounts are worked within client standards and Federal Regulations.
- Maintain continuing education, training in industry career development.
- Other duties assigned by management.
POSITION DETAILS:
- Position Type: Remote (Work hours provided in Eastern Standard Time Zone.)
- Start Date: Tuesday, September 9, 2026
- Compensation: $16 per hour + Bonus Incentive Eligible + Full Benefits Package and Generous Paid-Time-Off
- Training Schedule:
- Monday - Friday, 8AM-5PM EST
- Work Schedule:
- Monday - Friday, 3 days per week 8:00 AM - 5:00 PM ET; 2 days per week 12:00 PM - 9:00 PM ET
- One Friday 12:00 PM - 9:00 PM ET Shift required per month.
- Saturday hours may be required as necessary for business needs.
OFFICE AND TECHNOLOGY REQUIREMENTS:
MOHELA will provide all hardware and software. Qualified candidates must secure the following to successfully execute job responsibilities:
- Reliable high-speed internet – Minimum of 100mbps download speed and 10 upload speed with latency of less than 25-50 ms.
- Capability for a wired internet connection by connecting an Ethernet cord into your server from the router/modem. WiFI, 5G, HotSpot, etc. is not compatible with our systems. (An Ethernet cord will be provided to you.)
- Private workspace or home office free from distractions
MINIMUM REQUIREMENTS:
- High School Diploma, GED, or equivalent
- Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)
- Demonstrated stable work history
- Ability to attend mandatory class-based training the first 3 weeks of employment. Time off during this period is not able to be accommodated.
- Ability to meet all office and technology requirements
- Basic keyboarding skills and PC experience in a windows environment
+
- Effective written and verbal communication skills
- Strong listening skills, ability to follow written and/or verbal instructions
- Good mathematical skills including calculator skills
- Goal Oriented, and seeks to consistently meet aggressive daily, weekly, and monthly production and quality goals
- Strong organizational skills and the ability to meet tight deadlines
- Negotiation, counseling and problem solving skills
- Reliable, ability to work flexible day, evening and weekend hours as required
- Ability to learn company collections computer system and phone system
- Persistent, ability to overcome objections, ability to remove barriers
- Team player
PREFERRED QUALIFICATIONS:
- Experience with the Navient portfolio and telephony system
Pay Range
16
Skills Required
- High School Diploma, GED, or equivalent
- Minimum of 1 year experience in a customer service, call center, sales, or collections role (may substitute experience requirement with college degree)
- Demonstrated stable work history
- Ability to attend mandatory class-based training the first 3 weeks of employment
- Ability to meet all office and technology requirements
- Reliable high-speed internet (minimum 100mbps download, 10mbps upload, latency <25-50ms)
- Capability for a wired Ethernet internet connection
- Private workspace or home office free from distractions
- Basic keyboarding skills and PC experience in a Windows environment
- Effective written and verbal communication skills
- Strong listening skills and ability to follow instructions
- Good mathematical skills including calculator skills
- Goal oriented and able to meet daily, weekly, and monthly production and quality goals
- Strong organizational skills and ability to meet tight deadlines
- Negotiation, counseling and problem solving skills
- Ability to work flexible day, evening and weekend hours as required
- Ability to learn company collections computer system and phone system
- Persistent; ability to overcome objections and remove barriers
- Team player
- Experience with the Navient portfolio and telephony system
MOHELA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MOHELA and has not been reviewed or approved by MOHELA.
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Retirement Support — A dollar-for-dollar 401(k) match up to 8% after a short tenure and a company-funded pension provide uncommon long-term value. These features can significantly enhance total compensation for those who remain with the organization.
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Leave & Time Off Breadth — PTO accrues with rollover alongside company and personal holidays, and birth/adoption leave is provided. Paid breaks are commonly available, supporting practical time away from work.
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Wellbeing & Lifestyle Benefits — No-cost vision exams and eyewear discounts, an on-site gym, active workstations, and an Employee Assistance Program extend benefits beyond core insurance. Added voluntary coverages and an HSA option further round out wellness support.
MOHELA Insights
What We Do
MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan. MOHELA is here to assist you! Headquartered in St. Louis, Missouri, with an operating center in Columbia, Missouri, and office in Washington, DC, our prime focus is student loan servicing. Our expert and tenured staff of over 2,000 employees: •Are well-trained to understand Federal Policy and Regulations, •Are skilled in offering excellent customer service, and •Offer a personalized interaction to meet the unique needs of each student borrower we service. As a nationally-recognized leader in student loan servicing and higher education financing, we provide informative and responsive interactions to each call and encounter to ensure each borrower has a positive experience.
