The Role
Manage and optimize global enterprise print services: handle incidents and SLA compliance, monitor KPIs and trends, maintain device/contract lifecycle data, drive standardization and cost optimization, prepare reports and dashboards, support ITIL governance and security compliance, collaborate with vendors and stakeholders, and maintain documentation and knowledge base.
Summary Generated by Built In
For our client – an international organization operating in the area of modern IT services – we are looking for a Print Services Specialist to support the development and maintenance of global print services in an enterprise environment.
In this position, you will be responsible for ensuring the smooth and efficient operation of print services on a global scale, working closely with IT teams and external partners.
Key responsibilities
- Support the implementation and continuous development of the global print services strategy
- Operate and optimize print services (incident handling, SLA compliance, service efficiency)
- Monitor KPIs, analyze trends, and recommend improvements
- Maintain accurate data on devices, contracts, and lifecycle management
- Contribute to standardization initiatives to improve efficiency and reduce costs
- Prepare reports and dashboards for stakeholders and management
- Support governance processes aligned with ITIL standards and security policies
- Collaborate with vendors, suppliers, and internal teams
- Participate in cost optimization and financial tracking initiatives
- Ensure compliance with security, audit, and data protection requirements
- Maintain documentation and knowledge base
Requirements
- Very good command of English and German
- 5–8 years of experience in Print Services or Managed Print environments
- Hands-on experience with print technologies (e.g., MPS, FollowMe, SAP printing)
- Good understanding of ITIL processes and service management
- Experience working with vendors and in enterprise environments
- Strong analytical and problem-solving skills
- Familiarity with IT security and compliance standards
- Good communication and stakeholder management skills
Benefits
- Hybrid work model - office once a week or 1-2 times a month depending where you are located
- Private medical care, Multisport card, life insurance
- Employee pension program and social fund
- International environment and strong knowledge-sharing culture
- Modern office in Wrocław city centre
Skills Required
- Very good command of English and German
- 5-8 years of experience in Print Services or Managed Print environments
- Hands-on experience with print technologies (MPS, FollowMe, SAP printing)
- Good understanding of ITIL processes and service management
- Experience working with vendors and in enterprise environments
- Strong analytical and problem-solving skills
- Familiarity with IT security and compliance standards
- Good communication and stakeholder management skills
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The Company
What We Do
Look4IT is a recruitment agency specializing in providing top-quality recruitment and outsourcing services within the IT sector, focusing on staffing solutions for permanent and contract positions.
