Principal User Researcher

Join the VRChat Team!

VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised $100M to date with the support of investors Makers Fund, Anthos Capital and HTC. 

We have a great team which includes people from: Netflix, Twitter, Meta, Microsoft, Roblox, Google, Amazon, Unity, Spotify, Discord, Uber, eBay, Robinhood, Twitch, Zynga and TikTok.

Come and join the mission!

Job Overview

We are seeking an experienced User Researcher, with a strong background in quantitative research methods, to join our team and play a key role in establishing and advancing research practices at our company. This individual will be responsible for driving critical research programs that will help us better understand the needs, motivations, and behaviors of creators, influencers, and our diverse community of VRChat users. The insights gathered will be instrumental in shaping our strategies for growth and expanding our reach to new audiences. The role will report into the VP of Design, and will work closely with cross-functional partners across product management, design, data science, engineering, and community to drive our understanding of current and potential users and creators.

Duties & Responsibilities

• Design, conduct, and analyze qualitative and quantitative research studies to understand user behavior, preferences, and trends within the VRChat ecosystem.
• Understand motivations and segmentation of our current and potential users to help target strategies and growth toward specific audiences.
• Triangulate data from various sources (e.g., surveys, telemetry, feedback) to generate actionable insights that drive product decisions and growth strategies.
• Collaborate with designers, product managers, and engineers to integrate research findings into product, business and design strategy.
• Mentor and guide teammates in the use of research methods and best practices.
• Stay up-to-date with the latest trends and advancements in research methodologies, applying them to our evolving product needs.
• Develop innovative solutions to conducting research in virtual environments.
• Contribute to building a culture of data-driven decision-making across the company.

Experience, Skills & Qualifications

• Advanced degree (Master's or Ph.D.) in a relevant field (e.g., Psychology, Human-Computer Interaction, Data Science, Statistics) or equivalent professional experience.
• Proven experience and impact in a user research role, ideally within the technology or gaming industry.
• Strong expertise in designing, conducting, and analyzing surveys, experiments, and other quantitative research methods.
• Experience with a range of qualitative methods such as user interviews, contextual inquiry, journey mapping, and usability testing.
• Proficient in statistical software (e.g., SPSS, R, Python) and data visualization tools.
• Experience working on products related to virtual worlds or social platforms is a plus, as well as experience in Trust and Safety research
• Excellent communication skills, with the ability to present complex data insights in a clear and compelling manner to diverse audiences.
• A proactive, self-motivated attitude with a passion for understanding user behavior and improving user experiences.

Benefits

• Work from anywhere! VRChat is a 100% remote company
• Health Benefits
• 401K for US & RRSP for Canadian Employees
• Stock Options
• Generous paid holiday schedule
• Unlimited/Flexible vacation time
• Paid parental leave benefits

VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!