Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As an Executive Director in Global Technology Vendor Management, you will serve as a senior individual contributor and strategic program leader responsible for shaping and executing the Global Technology Vendor Management operating model—spanning strategy, financial stewardship, operating cadence, reporting/insights, and risk governance. You will lead complex, multi-year, cross-functional transformation initiatives that enhance how JPMorganChase manages its large, complex third-party portfolio across cost, performance, relationships, and risk.
In this role, you will partner across Global Technology and firmwide stakeholders—including Technology, Sourcing, Legal, Finance, and Risk/Controls—and serve as a key interface to the broader Global Technology COO organization, supporting delivery of the firmwide Third Party Governance program. Your structured problem solving, executive-level communication, and ability to drive outcomes through influence will be critical, with direct exposure to senior leadership forums.
Job responsibilities- Act as COO for Global Technology Vendor Management by setting strategic priorities, defining multi-year roadmaps, and driving execution against enterprise objectives.
- Lead delivery of transformation initiatives that optimize cost, reduce risk, and scale the vendor management operating model across the portfolio.
- Identify and implement operating model improvements (e.g., roles and decision rights, governance forums, escalation paths, controls, handoffs across partner functions).
- Translate enterprise Third Party Governance direction into practical, scalable processes and tooling improvements for Global Technology Vendor Management.
- Establish and run a disciplined operating cadence (e.g., leadership team agendas, business reviews, steering forums) to enable faster, better-informed decision-making with clear accountability.
- Develop executive-level materials (e.g., narratives, dashboards, decision memos) with clear storylines, risks, trade-offs, and asks.
- Partner across Technology, Sourcing, Legal, Finance, and Risk/Controls to align priorities, resolve issues, manage dependencies, and drive outcomes through influence (no direct people management required).
- Mature KPI/KRI frameworks and reporting to provide a consistent view of vendor portfolio health (e.g., performance, resiliency, financials/cost, concentration risk, compliance, lifecycle execution).
- Drive standardized management reporting and portfolio analytics; ensure data quality, clear definitions, and repeatable production processes.
- Produce actionable insights and recommendations that inform portfolio decisions, prioritization, and risk remediation.
- Extensive experience in COO/Chief of Staff, business management, portfolio/program management, or operations leadership roles within large, matrixed organizations; technology and/or third-party/vendor management experience strongly preferred.
- Demonstrated ability to deliver complex, cross-organization initiatives through influence, governance, and structured execution (individual contributor role; no direct people management required).
- Strong business judgment and ability to synthesize ambiguity into clear priorities, decisions, and action plans.
- Executive-level written and verbal communication skills, including the ability to influence senior decision forums and create compelling executive materials.
- Strong analytical capability (e.g., metrics design, KPI/KRI development, trend and root-cause analysis) with a focus on actionable outcomes.
- Demonstrated technical fluency to partner effectively with technologists and assess processes, tooling, and operating model design across the vendor management lifecycle.
- Experience supporting or driving enterprise Third Party Governance programs and associated control frameworks.
- Experience with vendor portfolio reporting/analytics, including data quality management and operationalization of recurring reporting.
- Familiarity with technology procurement and vendor lifecycle concepts (e.g., contract performance, resiliency oversight, concentration risk, compliance, and remediation tracking).
- Proven success leading multi-year transformation roadmaps that balance cost optimization with risk reduction and operational scalability.
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
Skills Required
- Extensive experience in COO/Chief of Staff, business management, portfolio/program management, or operations leadership within large, matrixed organizations
- Technology and/or third-party/vendor management experience
- Demonstrated ability to deliver complex, cross-organization initiatives through influence, governance, and structured execution
- Strong business judgment and ability to synthesize ambiguity into clear priorities, decisions, and action plans
- Executive-level written and verbal communication skills and ability to influence senior decision forums
- Strong analytical capability including metrics design, KPI/KRI development, trend and root-cause analysis
- Demonstrated technical fluency to partner with technologists and assess processes, tooling, and operating model design across the vendor lifecycle
- Experience supporting or driving enterprise Third Party Governance programs and control frameworks
- Experience with vendor portfolio reporting/analytics, data quality management, and operationalization of recurring reporting
- Familiarity with technology procurement and vendor lifecycle concepts (contract performance, resiliency oversight, concentration risk, compliance, remediation tracking)
- Proven success leading multi-year transformation roadmaps balancing cost optimization with risk reduction and operational scalability
- Ability to pass enhanced pre-hire screening (criminal and credit background checks) for High Risk Roles
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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