Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.
As a Principal Technical Program Manager in Operating Model Enablement, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape.
Job responsibilities
- Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration, and oversee complex program execution by managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
- Guide the selection and implementation of appropriate technologies, platforms and software tools leveraging advanced technical fluency
- Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
- Institutionalize the AI Product Development Lifecycle (AI PDLC), including use case intake, data and prompt versioning, evaluation gates, human-in-the-loop design, model risk integration, deployment, drift monitoring, and retirement
- Expand and scale the agentic engineering operating model by establishing reference architectures, shared tooling, evaluation harnesses, guardrail patterns, and observability standards for production-grade agentic systems
- Lead multi-quarter, cross-organizational programs that accelerate AI-native delivery across product, engineering, architecture, data, risk, controls, and operations teams without direct line authority
- Drive adoption of the path from AI idea generation to production by applying value stream mapping, flow metrics, work-in-progress limits, queue analysis, and lean methods to remove handoffs, duplicated reviews, and other sources of coordination cost
- Partner with model risk, technology risk, cybersecurity, compliance, and audit as design partners to embed governance and automated control evidence directly into AI engineering and delivery workflows
- Advise senior technology leaders on where agentic systems create value or risk, translate AI investments into measurable outcomes, and use cycle time, throughput, change failure rate, evaluation quality, and risk posture to guide decisions
- Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements.
- Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards.
- 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
- Demonstrated experience designing, building, deploying, or governing production-grade generative AI and agentic systems, including tool use, orchestration, evaluation, guardrails, observability, and human oversight
- Advanced hands-on experience using Claude Code, GitHub Copilot, and GitHub-based engineering workflows for prompt and context design, code generation, testing, debugging, code review, documentation, and workflow automation
- Strong AI and software engineering depth with the ability to read and critique code, assess architecture and implementation trade-offs, and challenge engineering teams on security, scalability, reliability, and production readiness
- Deep understanding of how AI-native delivery differs from traditional software development, including non-deterministic testing, prompt and data versioning, evaluation gates, model and behavior drift, and continuous monitoring
- Proven ability to lead complex, multi-quarter transformation programs across autonomous technology organizations and influence senior product, engineering, data, risk, and control stakeholders without direct authority
- Experience applying lean product development and process-reengineering methods, including value stream mapping, flow, work-in-progress limits, queue and handoff analysis, and outcome-based delivery metrics
- Demonstrated success partnering with model risk, technology risk, cybersecurity, compliance, and audit functions in a regulated environment to embed controls into AI products and engineering workflows
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Experience defining or implementing an enterprise AI PDLC, AI engineering standards, reference architectures, evaluation frameworks, or reusable patterns adopted across multiple products, platforms, or engineering teams
- Experience designing or operating agentic workflows with orchestration frameworks, Model Context Protocol (MCP), tool and API integrations, retrieval and context engineering, structured evaluation, and secure access to enterprise systems
- Recent applied AI, machine learning platform, or agentic engineering experience with responsibility for production outcomes, reliability, monitoring, or value realization
- Demonstrated portfolio of AI-native prototypes, reference implementations, engineering accelerators, playbooks, internal standards, or communities of practice that progressed into sustained use
- Background spanning technology strategy, program leadership, operating-model transformation, engineering productivity, and large-scale modernization in a regulated enterprise
- Recognized thought leadership in AI engineering, agentic systems, software delivery transformation, enterprise operating models, or emerging technology adoption
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
- Experience designing, building, deploying, or governing production-grade generative AI and agentic systems, including tool use, orchestration, evaluation, guardrails, observability, and human oversight
- Advanced hands-on experience using Claude Code, GitHub Copilot, and GitHub-based engineering workflows
- Strong AI and software engineering depth, including the ability to read and critique code and assess architecture and implementation trade-offs
- Deep understanding of AI-native delivery, including non-deterministic testing, prompt and data versioning, evaluation gates, model and behavior drift, and continuous monitoring
- Experience leading complex, multi-quarter transformation programs and influencing senior stakeholders without direct authority
- Experience applying lean product development and process-reengineering methods, including value stream mapping, flow, work-in-progress limits, queue analysis, and outcome-based metrics
- Experience partnering with model risk, technology risk, cybersecurity, compliance, and audit functions in a regulated environment
- Experience using enterprise-authorized AI capabilities to support technical program management workflows with validation and data-sensitivity awareness
- Ability to review and validate AI-assisted plans, risks, and recommendations before use
- Experience defining or implementing an enterprise AI product development lifecycle, AI engineering standards, reference architectures, evaluation frameworks, or reusable patterns
- Experience designing or operating agentic workflows using orchestration frameworks, Model Context Protocol, tool and API integrations, retrieval and context engineering, structured evaluation, and secure enterprise-system access
- Recent applied AI, machine learning platform, or agentic engineering experience with production responsibility
- Portfolio of AI-native prototypes, reference implementations, engineering accelerators, playbooks, internal standards, or communities of practice adopted for sustained use
- Background spanning technology strategy, program leadership, operating-model transformation, engineering productivity, and large-scale modernization in a regulated enterprise
- Recognized thought leadership in AI engineering, agentic systems, software delivery transformation, enterprise operating models, or emerging technology adoption
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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