Principal Technical Product Manager

Role: Principal Technical Product Manager

Reports to: Senior Director, Customer Business Technology

Scope: P5

Years of Experience: 8+

Location: Ventura, CA OR Reno, NV

Customers are central to Patagonia. Engaging customers around our responsible products and activism are key to our mission to Save Our Home Planet. Innovation and technology, both from a performance and environment standpoint, are crucial to our success. This role drives our technology enabled solutions, focused on our eCommerce business and digital presence, that align with our strategic objectives.

As Principal Technical Product Manager, you will spearhead the development of user-centric, high-performing technology-enabled solutions. Collaborating with key partners and stakeholders across business units, technology, creative, and strategy, you will ensure a seamless user experience and drive business outcomes with technology enabled solutions.

The ideal candidates will be passionate about innovative, functional, and delightful technology products and have a strong affinity for Patagonia’s mission and the communities we serve.

What You’ll Do:

• Develop, deliver, and manage a comprehensive technical product roadmap, vision, and strategies for technology-enabled solutions with a focus on enabling our ecommerce and digital objectives in strong partnership with key stakeholders across business, creative, technical, and strategy teams.
• Empathize deeply with customers and business through collaborative quantitative and qualitative research and analysis to inform technical direction.
• Create and manage technical product requirements documents (or equivalent) that align with business and market requirements, technical specifications, and user guides.
• Enable agile, strong end to end discovery, design, and implementation of scalable, reliable, user-centric technology enabled solutions with quantitative and qualitative metrics to drive and track impact and progress.
• Communicate effectively early and often, fostering strong, transparent relationships across cross-functional stakeholders to ensure strong product-market fit and successful delivery.
• Lead and mentor a diverse team of internal and third-party partners and both technical and non-technical stakeholders, fostering an outcome-driven, collaborative, and inclusive work environment.
• Stay informed about industry trends, advancements, and emerging technologies related to digital and ecommerce practices.
• Continuously evaluate the effectiveness of implemented solutions and identify opportunities for improvement.

Who You Are:

• Big picture thinker and strong executor, able to deliver on the details in an iterative, agile manner. Innovator obsessing about continuous product improvement that drives tangible business and mission outcomes.
• Technical product guru with a nose for great products with strong product-market fit and ability to drive new features and capabilities with qualitative and quantitative reasoning. Strong technical acumen to partner with engineers on architecture and both product and technical decisions.
• Jack of all trades willing and able to do whatever it takes to make your product and cross-functional team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration.
• Strong user and mission advocate, obsessing about our mission of Being in Business to Save our Home Planet and our internal and external users to make that happen.
• Masterful translator and integrator able to take incomplete, conflicting, or ambiguous inputs and competing priorities and create solid action plans and roadmaps.
• Passionate and heart-led leader (with and without direct authority) building diverse cross-functional teams that deliver strong outcomes in an engaging environment.
• Curious individual with ability to ask and help answer the right questions through quantitative and qualitative methodologies.
• Empathetic and clear communicator.

Experience You Bring:

• 8+ years delivering complex, end to end customer facing products as a technical product manager.
• 5+ years of experience in a people leadership role, managing a team of diverse technical and non-technical professionals.
• BS degree (or equivalent work experience) in Engineering or Product.
• Strong experience with digital and ecommerce systems, including Salesforce Commerce Cloud.

Preferred Qualifications:

• Expert in eCommerce (or equivalent).
• Experience with cloud-based CRM and ERP systems like Microsoft Dynamics.
• Proficiency in SQL and data analytics.
• Familiarity with API design and integration.
• Understanding of microservice architecture and design patterns.
• Experience working in lean teams in agile fashion.
• Experience with JIRA/DevOps (or similar) preferred.

Hiring range: $170,000 to $185,000 USD

At Patagonia, pay ranges are assigned to a job based on the location specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. Note the full pay range for this role ranges from: $139,700-$209,500 USD. The Hiring Range reflects where in the range we intend to hire for this role.

Employee Conduct
It is the responsibility of every employee to contribute to a positive, inclusive work environment through equitable, cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.