Join Xurrent, where our AI-driven Operations Management platform powers the way modern enterprises manage and evolve their service delivery. We’re looking for curious, driven individuals who want to make a real impact and grow with a company leading the next wave of service and operations innovation.
Mission of the Position
The Principal Engineer (Full Stack, Backend-Focused) is responsible for architecting, developing, and optimizing Xurrent’s multi-tenant SaaS platform. This role focuses on backend scalability, data systems, and integration layers while maintaining fluency across the full stack.
The Principal Engineer drives technical vision, elevates engineering excellence, mentors peers, and ensures the backend foundation is reliable, secure, and performant.
Responsibilities
● Architecture & System Design: Define and evolve the backend and API architecture, ensuring scalability, security, and performance.
● Hands-on Development: Write, review, and optimize code in Ruby, Python, or Node.js across backend and integration layers.
● Data & API Ownership: Oversee schema evolution, data modeling, caching, and API design for high throughput.
● Mentorship & Leadership: Coach senior and mid-level engineers, lead technical design sessions, and influence engineering culture.
● Reliability & Observability: Collaborate with SRE on alerting, metrics, and disaster recovery processes.
● Cross-Team Collaboration: Align with frontend, product, and infra teams to ensure seamless end-to-end delivery.
● Innovation & Continuous Improvement: Champion automation, infrastructure-as- code, and performance profiling.
Requirements
● Experience: 8+ years in full-stack or backend engineering, with 2+ years in a staff or principal-level role.
● Tech Expertise: Ruby; REST APIs; SQL and NoSQL databases; AWS, Serverless.
● Architecture: Proven experience designing distributed, event-driven, microservice- based systems.
● SaaS Scale: Experience in multi-tenant environments, data isolation, and enterprise security (SOC2, GDPR).
● Observability: Familiarity with OpenTelemetry, Prometheus, and distributed tracing.
● Leadership: Strong communication, technical mentorship, and ability to drive architectural consensus.
● Bonus: Experience with AI/M, hybrid search (OpenSearch vector + lexical).
● Thinks and acts as a system architect, balancing innovation with stability.
● Known for deep debugging skills and data-informed decision-making.
● Advocates for developer productivity, maintainable codebases, and measurable outcomes.
● Operates with autonomy while elevating the technical bar for the entire team.
Important Notice: Beware of Recruitment Scams
We have been made aware of fraudulent job offers being circulated under Xurrent’s name. Please note that only communications from verified recruiters using emails ending in "@xurrent.com" are official.
If you receive unsolicited job offers, interview requests, or messages that seem suspicious, please exercise caution and do not share personal information or make any payments. Please note that Xurrent does not issue job offers without an application and interview process. Only candidates who successfully complete the interview process may receive an offer letter. We're actively addressing this and appreciate your help in staying alert and helping us protect our community.
Statement of Equal Opportunity
Xurrent is an equal opportunity employer. We’re committed to creating an inclusive environment for all our employees, where different backgrounds and perspectives are valued and encouraged - regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or on the basis of any protected group status under any applicable law.
Skills Required
- 8+ years of full-stack or backend engineering experience
- 2+ years in a staff- or principal-level engineering role
- Expertise in Ruby
- Experience with REST APIs
- Experience with SQL and NoSQL databases
- Experience with AWS and serverless technologies
- Experience designing distributed, event-driven, microservice-based systems
- Experience with multi-tenant environments, data isolation, and enterprise security
- Familiarity with SOC 2 and GDPR
- Familiarity with OpenTelemetry, Prometheus, and distributed tracing
- Strong communication, technical mentorship, and architectural consensus-building skills
- Experience with AI/ML and hybrid search using OpenSearch vector and lexical search
What We Do
Xurrent is transforming service management for the modern enterprise. The Xurrent platform seamlessly connects teams to optimize IT service management through its AI-forward, service-oriented, and multi-tenant SaaS architecture. It automates cross-functional workflows, enabling frictionless service delivery that significantly enhances business outcomes. Xurrent is designed to be Easy, Advanced, and Complete—providing an intuitive user experience, cutting-edge capabilities, and comprehensive features that make it the most advanced ITSM platform available today. With a strong focus on ease of use and deployment, Xurrent empowers organizations to achieve exceptional results with minimal effort. Hundreds of organizations worldwide trust Xurrent to elevate their Enterprise Service Management. In 2023, Xurrent was recognized for the third consecutive year as a Gartner® Peer Insights™ Customers’ Choice in the ‘Voice of the Customer’: IT Service Management (ITSM) Platforms. For more information, visit www.xurrent.com
Why Work With Us
Xurrent leads IT Service Management, empowering global organizations with innovative, cutting-edge technology and service-focused solutions.
Gallery
