Principal Software Development Engineer

Posted Yesterday
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Hyderabad, Telangana, IND
In-Office
Expert/Leader
Cloud • Information Technology • Security • Software
The Role
Architects and operates scalable full-stack systems supporting customer success, case management, knowledge, and agent tooling. Builds React and TypeScript frontends, backend services, cloud architectures, data platforms, APIs, CI/CD pipelines, infrastructure as code, and Kubernetes deployments. Owns observability, security, compliance, integrations, and operational excellence. Develops predictive and generative AI applications, including RAG and vector-search capabilities, while mentoring engineers and establishing scalable engineering standards.
Summary Generated by Built In

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Principal Full-Stack Engineer — Customer Success & SupportWhy this role

Build and operate end-to-end systems that power myF5, case management, knowledge, and agent tooling. You’ll deliver scalable cloud services, modern web experiences, CI/CD/IaC, and data platforms that measurably improve self-service, deflection, MTTR and agent productivity — while helping the org adopt AI to multiply team impact.

What you’ll own
  • Architect and ship full-stack solutions (React/Next.js + TypeScript frontends; Node/Python/Go/Java backends) and production APIs.

  • Design cloud architectures on public cloud: managed DBs, object storage, networking, IAM, and secure service-to-service patterns.

  • Build data platforms: relational + NoSQL, caching, search, event streams, and object storage; enable vector/semantic stores for AI.

  • Own CI/CD and IaC (Terraform / ARM / Bicep, GitHub Actions / Azure DevOps / Jenkins); containerize and run on Kubernetes (AKS/EKS).

  • Instrument observability and SLAs (metrics, tracing, logging); ensure operational excellence and security/compliance.

  • Integrate with enterprise platforms (Salesforce, Coveo/search, identity providers) and partner with Product, Support Ops, Security, and ML teams.

  • Mentor engineers and introduce standards, templates, and automation to scale delivery.

Required qualifications
  • 10+ years building full-stack systems at scale.

  • Expert at using variety of AI tools and stacks to solve enterprise grade problems

  • Strong frontend (React/Next.js + TypeScript) and backend (Node/Python/Go/Java) experience.

  • Deep Azure and/or AWS experience: compute, networking, managed databases (Postgres/Aurora/DynamoDB/Cosmos), S3/Azure Blob.

  • Hands-on CI/CD and IaC (Terraform / ARM / Bicep; GitHub Actions / Azure DevOps / Jenkins).

  • Containerization & orchestration: Docker + Kubernetes (AKS/EKS).

  • Data platform familiarity: caching (Redis), search (Elasticsearch/Coveo), eventing (Kafka/Kinesis), object storage.

  • Strong observability, security, and production-ops experience.

  • Excellent communicator who translates product/customer needs into robust technical solutions.

  • Leverages AI tools to boost team productivity — uses AI-assisted development and automation to create multiplier effects across the org.

  • Built predictive & generative AI apps in production and can guide product requirements to embed AI features (RAG, embeddings/vector stores, predictive pipelines) into workflows.

  • BS/MS in CS or equivalent experience.

Nice to have
  • Prior experience with customer success / support systems (portal, knowledge).

  • Familiarity with LLM integration patterns and vector DBs (FAISS, Milvus).

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [email protected].

Skills Required

  • 10+ years building full-stack systems at scale
  • Expertise using AI tools and stacks for enterprise-grade problems
  • Strong React or Next.js and TypeScript experience
  • Backend experience with Node.js, Python, Go, or Java
  • Deep Azure and/or AWS experience, including compute, networking, managed databases, and object storage
  • Hands-on CI/CD and infrastructure-as-code experience with Terraform, ARM, Bicep, GitHub Actions, Azure DevOps, or Jenkins
  • Docker and Kubernetes experience, including AKS or EKS
  • Data platform experience with caching, search, eventing, and object storage
  • Strong observability, security, and production operations experience
  • Excellent communication and ability to translate product and customer needs into technical solutions
  • Experience using AI-assisted development and automation to improve team productivity
  • Experience building predictive and generative AI applications in production
  • Ability to guide requirements for AI features using RAG, embeddings, vector stores, and predictive pipelines
  • BS or MS in Computer Science or equivalent experience
  • Prior experience with customer success or support systems
  • Familiarity with LLM integration patterns and vector databases such as FAISS or Milvus

F5 Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about F5 and has not been reviewed or approved by F5.

  • Equity Value & Accessibility Equity grants and an employee stock purchase plan are positioned as meaningful parts of total compensation, with RSUs and a discount ESPP commonly included. Pay packages for many technical roles are considered competitive when equity is taken into account.
  • Leave & Time Off Breadth Paid vacation that increases with tenure, sick time, paid holidays, and paid family leave are prominently featured. Additional programs like volunteer time and periodic wellness long weekends are highlighted as part of the time-off ecosystem.
  • Inclusive Benefits Coverage Health plans include travel support for specific care (such as reproductive and gender‑affirming services) and mental health resources, alongside comprehensive medical, dental, and vision coverage. These elements are presented as part of a broad, inclusive approach to healthcare.

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The Company
HQ: Seattle, WA
5,847 Employees

What We Do

F5 application services ensure that applications are always secure and perform the way they should—in any environment and on any device. F5 (NASDAQ: FFIV) powers applications from development through their entire life cycle, across any multi-cloud environment, so our customers – enterprise businesses, service providers, governments, and consumer brands—can deliver differentiated, high-performing, and secure digital experiences.

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