Principal Sales Engineer

The Partner Sales Engineer Role: 

The Partner Sales Engineer is a partner-facing sales & technical expert responsible for aligning Gen Digital’s solutions with partner business goals. They provide pre-sales support, translate business requirements into technical solutions, and position Gen Digital’s technology to drive success for both partners and Gen. The Sales Engineer acts as a bridge between partners, sales, marketing, product, and engineering teams.  The Sales Engineer plays a key role in building trusted relationships, capturing partner needs, and ensuring smooth delivery and integration of Gen Digital solutions.  This is a quota carrying role.

Responsibilities

• Drive revenue and membership growth through integrated partner solutions, supporting both technical and strategic aspects of partnerships.
• Lead partner onboarding and technical evaluations, including opportunity qualification, architectural guidance, and integration planning (SDKs, APIs, SSO, OEM, etc.).
• Conduct joint discovery to identify partner use cases, validate product fit, and ensure roadmap alignment.
• Serve as the technical voice of the partner internally—delivering structured feedback to Product and Engineering.
• Present Gen Digital’s portfolio in a technical pre-sales capacity across a range of audiences, from partner executives to product managers and technical teams.
• Deliver product demonstrations, technical enablement, and training content to support sales, integration, QA, support, and customer success teams.
• Support RFP/RFI responses with technical insights, documentation, and coordination across stakeholders.
• Provide post-sale technical support and lead ongoing discovery for cross-sell/upsell opportunities throughout the partnership lifecycle.
• Develop and deliver partner-facing sales enablement collateral, including demos, videos, and technical documentation.
• Maintain deep understanding of partner strategies, market trends, and competitive landscape to inform partnership execution and positioning.
• Represent Gen Digital at key partner and industry events (e.g., CES, Cyber Safety Summit, tech conferences).
• Drive partner/channel strategy by contributing to sales engineering training, enablement, and global knowledge sharing.
• Build strong relationships with internal product teams and external partner stakeholders to influence product direction and successful go-to-market outcomes.
• Travel as needed to support partner engagements, marketing events, and field enablement.
• Channel/Partner Experience is Preferred
• Must be willing and able to travel as required to meet business and customer demands

Desired Knowledge, Skills and Experience:

• BS degree or equivalent combination of education and experience in cybersecurity, identity protection, or related technical field.
• Fluency in Spanish (written and verbal) required to support partners and customers across the Latin America region.
• 5–10 years of experience in technical sales, solutions engineering, or product management roles; at least 3+ years in a senior-level sales engineering capacity.
• Proven success supporting B2C and B2B2C partnerships, particularly with telco/service providers, financial institutions, retail or device manufacturers (OEM).
• Familiarity with consumer security and identity theft protection products, platforms, and competitive landscape.
• Strong project and time management skills; able to manage multiple deals and collaborate across global sales teams simultaneously.
• Demonstrated ability to troubleshoot, problem-solve, and navigate a technical solution in dynamic partner environments with fluid requirements.
• Effective communicator with excellent verbal and written skills; comfortable interfacing with both technical teams and executive stakeholders.
• Self-starter with a growth mindset and a strong desire to continually learn new technologies, products, and industry trends.

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.