Principal Program Manager (S&D - Global Ops)

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce. 

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Role Overview  

We are hiring for the role of a Program Manager S&D Global Ops with the Search and Discovery org in Seoul, Korea. The right candidate will lead Search Global Operations and support the product org that focuses on building strong data insights & execution platforms for the Search & Discovery team.

You will work on supporting labeling & audit operations on the cutting-edge AI/ML technologies, partnering with operations and tech talent to shape technology offerings that help our customers find the right products at the right time. For each initiative that you drive, you will work directly with Coupang’s Search & Discovery leadership team to define the strategy and then collaborate with cross-functional teams across business operations and tech. You will be responsible for the success of the entire data labeling and operations management for the S&D organization going forward.

Key Responsibilities

Responsibilities will include, but not be limited to, the following:

• Engage directly with internal users to clarify their top problem and identify the root cause.
• Align the vision, strategy and success metrics to help solve the identified problems with help of human data labeling and operations’ teams.
• Create the program execution plan and track progress consistently, considering the necessary trade-offs and optimizing for the best customer experience.
• Identify the resources necessary to solve the Customer problems, onboard them into the cross-functional team, and rally them behind the org’s vision.
• Lead the program metrics implementation to achieve our business goal while meeting a high-quality bar.
• Drive alignment with stakeholders & senior leadership, and provide regular updates on the initiative(s).

Key Experience

• Experience in data-centric operations such as managing data labeling teams building for products leveraging ML/LLMs.
• Experience doing customer research including Usability Testing & Interviews.
• Track record of managing innovative programs for a large technology-first company.
• Track record of using data and quantitative research methodologies for operational excellence.
• Ability to think strategically and at the same time stay on top of tactical execution in an agile environment.
• Not afraid of making decisions and taking calculated risks.
• Experience working with multiple teams across different geographies.

Traits and Competencies

• Data-native and analytical thinker who works well in a global, fast-paced, data-driven, cross-functional, and highly ambiguous entrepreneurial environment.
• Bias for action and willingness to get your hands dirty to get the job.
• Sound business judgment and proven ability to effectively communicate and influence others, including executive level.
• Ability to think strategically and at the same time stay on top of tactical execution demonstrating agility of actions.

Skills and Qualifications

• Bachelor’s degree in Engineering, or equivalent practical experience.
• 8+ years of experience in Program Management.
• Excellent written and verbal communication skills in Korean and English.

Recruitment Process and Others 

Recruitment Process  

• Application Review - Job Fit Interview - Focus Interview – Offer  

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider  

• This job posting may be closed prior to the stated end date for application if all openings are filled.  

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.  

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.  

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.  

• (Recruiter Note: add in the case of full-time regulars) This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. 

• (Recruiter Note: add if probation period is applicable, for example in the case of contract position of 3 months or longer) This is a contract position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes. 

Privacy Notice  

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.  

https://www.coupang.jobs/en/privacy-policy 

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  
2. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.  
3. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email ([email protected]). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.  
4. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.  
5. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.