Swiftly is the AI platform purpose-built for retail, serving retailers, wholesalers, and brands. Swiftly's AI agents unify data, automate workflows, and power the marketing that drives measurable business growth. Swiftly AI is built on the industry's largest proprietary retail dataset: live transactions, 9 million products, and the closed-loop campaign outcomes of 33,000 stores.
Trusted by leading retailers, wholesalers, and hundreds of iconic brands, Swiftly unifies data across the retail ecosystem to accelerate growth and power the connected, personalized experiences that drive lasting shopper loyalty.
Swiftly is searching for a Principal Product Manager who will lead and own the product development lifecycle. This role will own the strategy, roadmap, and execution, balancing strategic prioritization with hands-on execution. This role will work closely with cross-functional teams to identify opportunities to apply AI-driven automation across retail workflows, delivering innovative products that improve operational efficiency, and enhance the digital shopping experience.
This is a full-time contract role. We use Deel as the employer of record and contract.
Responsibilities Include:
- Develop and execute the product strategy and roadmap for AI-powered shopping experiences and digital marketing solutions
- Lead AI initiatives that automate complex marketing workflows, reducing manual effort and improving operational efficiency
- Partner with Marketing, Engineering, and customers to understand business processes, identify pain points, and translate them into AI-powered product opportunities
- Drive the design and development of AI-powered products, intelligent workflows, and AI agents that automate complex business processes and improve operational efficiency
- Translate ambiguous business problems into scalable AI product solutions
- Partner with engineering, design, and business teams to ensure alignment on priorities, timelines, and technical feasibility
- Stay informed about AI and retail technology trends to identify opportunities for product innovation and workflow automation
- Gather feedback from internal and external stakeholders to identify pain points, opportunities, and enhancements for the platform
- Develop KPIs and dashboards to measure success and guide future improvements
- Other related duties as assigned
Required Qualifications:
- 7+ years of product management or engineering experience, delivering highly technical products
- Experience with subscription products, pricing, and/or demonstrated success in improving user retention
- Demonstrated experience building products powered by LLMs, AI agents, or intelligent workflow automation. Ability to identify operational processes and apply AI technologies to automate decision-making, improve efficiency, and reduce manual work
- Demonstrated data-driven approach to problem solving by gathering, analyzing, and interpreting data, using customer feedback and business insights to drive product decisions
- Experience managing a portfolio of products. Experience working across multiple engineering teams simultaneously
- Ability to operate effectively in fast-paced, ambiguous environments
- Healthy balance of both analytical and creative thinking with a desire to discover and fulfill the needs of clients as well as end users
- Experience with SaaS platforms, developer ecosystems, or enterprise-scale solutions
- Excellent communication and collaboration skills
Preferred Qualifications:
- Experience in a hyper-growth startup environment
- Demonstrated ability across customer segmentation, new product strategy, execution, and product analytics
- Passion for technology and a commitment to expanding technical knowledge
Skills Required
- 7+ years of product management or engineering experience delivering highly technical products
- Experience with subscription products, pricing, and improving user retention
- Experience building products powered by LLMs, AI agents, or intelligent workflow automation
- Data-driven problem solving: gather, analyze, and interpret data to drive product decisions
- Experience managing a portfolio of products and working across multiple engineering teams
- Ability to operate effectively in fast-paced, ambiguous environments
- Balance of analytical and creative thinking with customer and end-user focus
- Experience with SaaS platforms, developer ecosystems, or enterprise-scale solutions
- Excellent communication and collaboration skills
- Experience in a hyper-growth startup environment
- Experience across customer segmentation, new product strategy, execution, and product analytics
- Passion for technology and commitment to expanding technical knowledge
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What We Do
Swiftly is a leading provider of technology and solutions for retailers worldwide. Founded in 2018, Swiftly offers innovative solutions that drive engagement and enable retailers to own the digital relationship with their customer. Swiftly’s Retail Tools, Mobile Platform, Analytics and Insights, and Retail Media Network are integrated into a unified platform, which enables retailers to accelerate sales and build loyalty while empowering brands to reach more shoppers and amplify campaigns reaching more customers by using their own 1st party data. Trusted by hundreds of iconic brands, Swiftly is democratizing the retail industry and giving retailers the technology they need to compete in today’s crowded marketplace.
Why Work With Us
We’re building a culture where personal and professional growth drive business growth. Make an impact on customers and community, work with cool technology and build things that impact millions of customers every day.
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