We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role: We are seeking a Principal Product Manager to make it simple and compelling for retailers to bring their in-store customers online. This PM will use a range of tools to identify, evaluate, and execute these opportunities — from compelling in-store customer experiences from retailer apps, automating key retailer marketing workflows, and identifying key integrations in a complex retailer technology landscape. This role requires strong cross-functional leadership, ability to represent Instacart externally to retailers, and high throughput thinking to own strategy across a wide product surface.
About the Team - Instacart’s Enterprise Platform team is responsible for the white-label product that enables retailers of all sizes to compete online through their own ecommerce experiences. The team is focused on platform growth and long-term retailer success — from onboarding new partners to helping them acquire, serve, and retain their end customers in ways that align with their unique brand and strategy.
About the Job
- Develop strategies, retailer tooling, and end customer experiences that create a durable source of growth for retailers.
- Represent Instacart externally to the worlds largest retailers.
- Be the point person for handling the most complex problems.
- Rally a large cross functional team and internal technology teams around common outcomes.
- Manage complex systems of integrations that power a variety of retailer workflows.
- Maintain a long term vision and short term roadmap across a portfolio of bets.
- Mentor junior team members in their pursuit to master the product craft.
About You
Minimum Qualifications
- 8+ years of product management or similar experience, 5+ in ecommerce / retail technology
- Experience as a B2B software PM, with 2+ years of direct involvement with sales (or in software sales) and customer discovery with senior executives
- Strong ability to handle the most complex product problems across a wide product surface.
- Product vision & strategy skills — able to envision what grocery should look like in 3 years, translate immediate asks into a platform offering, and layer in cutting edge technology to go beyond incremental improvements.
- Ability to build trust with executives, internally and externally.
- Strong leadership skills — able to guide large, multidisciplinary teams toward shared outcomes across R&D (design, engineering, data), leadership, and GTM teams (sales, PMM, support).
- Proven product strategy ability:
- to identify whitespace opportunities through data, user research, and market trends
- to translate those into a compelling vision across multiple time horizons
- make tradeoffs amidst ambiguity and competing priorities when executing against that vision
- to identify whitespace opportunities through data, user research, and market trends
- Ability to assess B2B2C experiences using both intuition and data:
→ Do we have a strong value proposition for both retailers and their end customers?
→ Should we rethink an experience from the ground up (e.g., with AI) or iterate incrementally?
→ Will retailers adopt what we build, and will it drive the customer behaviors we expect?
Preferred Qualifications
- Prior experience in enterprise ecommerce, marketplace, or B2B2C product roles involving complex stakeholder management
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For US based candidates, the base pay ranges for a successful candidate are listed below.
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What We Do
Instacart, the leading grocery technology company in North America, works with grocers and retailers to transform how people shop. The company partners with more than 1,500 national, regional, and local retail banners to facilitate online shopping, delivery and pickup services from more than 85,000 stores across North America on the Instacart Marketplace. Instacart makes it possible for millions of people to get the groceries they need from the retailers they love, and for approximately 600,000 Instacart shoppers to earn by picking, packing and delivering orders on their own flexible schedule.
Why Work With Us
We provide the ingredients & inspiration for you to shape the career that nourishes you. Our team is building innovative solutions to never-before-solved business, technical, logistical, service, and creative challenges. If you're ready to do the best work of your life, come join our table.
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