Principal Product Manager - Ecommerce

Who we are

Gen Digital is the global leader in digital safety. More than 5 billion people are online - banking, learning, shopping and connecting. Our mission is to Power Digital Freedom - guarding online wellness to enable rich, full and safe digital lives. Gen blocks more than 14B threats a year, yet cyber criminals are getting more creative every day - leveraging LLMs, deepfakes, and targeting our identities. Our family of brands: Norton, LifeLock, Avast, Avira, AVG, CCleaner and Reputation defender protect over 500 million people worldwide.

Ecommerce at Gen is the front-door - where people learn about cyber safety, how we can help them, then choose and purchase our products and services. The Ecommerce team at Gen is responsible for the overall browse, discover, purchase and retention customer experience across our brands globally. This is a multi-billion dollar, global, multi-site, multi-brand experience.

Principal Product Manager - Ecommerce

Cybersafety is an evolving and competitive market, and Gen products are the leaders - best loved and reviewed by our customers. Our ecommerce experiences must evolve to represent the best of these products - highlighting customer benefits, product features and clear options for customers. As a Principal Product Manager in Ecommerce you'll drive that evolution - improving the shoppability, clarity, and ease of our ecommerce browse and discover experience.

Objectives

- Identify opportunities to improve the ecommerce shopping experience, contributing to and improving the overall Browse & Discover product strategy

- Partner with marketing, design and engineering to develop new and improve existing ecommerce features

- Drive experiments and a learning agenda, contributing to revenue growth via a more engaging and higher converting site

- Integrate effectively with traffic generation channels - including paid search, social and SEO

- Effectively leverage AI - in how you efficiently manage your product and in bringing AI-driven experiences into the product

Who you are

- Bachelor of Computer Science, Engineering or related field.

- You have a minimum of 8 years of experience.

- An exceptional product manager, with a track record of driving measurable outcomes, developing new features and evolving shopping experiences

- You have rigorously prioritized possible enhancements, selecting those that will have the biggest impact to customer engagement and conversion; strong business acumen & quantitative skills guide your decision making

- You have built features and enhancements to grow large ecommerce sites - i.e. those with >$100M in annual revenue

- You find ways to connect with the customer - research, usability, data analysis and being a customer yourself - and you bring the customer perspective to your product

- You model collaboration and partnership - especially with your UX and engineering partners

How we work

This role follows a hybrid model (3 days / week in office) - so we can get the best of both worlds. Creative in-person collaboration with the flexibility both to focus and manage your personal life.

The annual base salary for this position is expected to be between $165,000-$190,000K. Base salary is one component of Gen's total compensation package, which includes 401(k) match, health insurance options, disability coverage, life insurance, and unlimited paid time off. Actual salaries will vary based on a candidate’s qualifications, experience, skills, and competencies related to the role.

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants.

The pay range depicts a base salary range for all positions except commission-based roles.  The pay range for commission-based roles represents On Target Earnings (annual base salary + target annual commission).  Additional compensation elements may be offered including an opportunity for bonus incentives and also competitive benefits package.  Actual compensation offered will be determined by factors such as the external/internal market demand, location, level, job-related knowledge, skills, and experience.

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.