The Role
Lead product direction and user engagement for AI-powered coaching platform, focusing on user retention and success through data-driven experimentation and hands-on product development.
Summary Generated by Built In
Valence has built the only AI native coaching platform for enterprise, offering personalized, expert, and human-like guidance and support to any leader or employee. We’re not just talking about the future of work — we’re building it now, with the most innovative Fortune 500 companies across healthcare, financial services, manufacturing, and technology.
Our focus is on the problems that actually decide whether AI changes how organizations operate — the ones with no playbook, no obvious answers, and no guarantee of success. If you want to be part of the small group that defines how AI transforms the future at a global scale, this is your chance.
And this isn’t for everyone. We’re not looking for people who want predictability or incremental progress. We only want those who are restless at the edge of what’s possible, who get bored when things feel “done,” and who are driven to redefine what AI can mean for leaders, companies, and the world. Because at Valence, the work worth doing is the kind that redefines work itself.
The Role
In this role you'll be be the founding GM-type product leader wholly accountable for end-to-end retention, user engagement, and activation for a critical product area. You'll own and define the full journey for enterprise end-users, from onboarding through ongoing engagement. This is not a feature shipper role - you’re building retention frameworks, defining and measuring user success, and pioneering hands-on, rapid experimentation at the intersection of AI and user experience. Expect to drive hypotheses, rapidly iterate in zero-to-one fashion, and immerse yourself with actual users to discover needs and fuel the next wave of enterprise value. In other words, you’ll ship to discover value, not only to deliver roadmap features.
About Valence
We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing.
We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, ServiceNow, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb.
Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.
What You'll Do
- Lead strategic product direction and roadmap development in close partnership with our technical and product leadership.
- Set the vision for and own the retention funnel and success metrics, including activation and deep engagement triggers.
- Personally define, prioritize, and validate hypotheses via fast, data-driven experiments; craft programs to test, learn, and iterate quickly.
- Spend substantial time in direct user discovery, segmentation, and feedback loops, running interviews and user groups to glean rapid insights.
- Collaborate deeply with engineering and design to ensure cohesion between product vision and hands-on execution—operating as both strategist and builder.
- Own and execute hands-on product marketing, new messaging and creative experiments, plus novel AI-assisted approaches to drive user adoption.
- Lead product teardowns and retrospectives to surface lessons, articulate design trade-offs, and uphold a high bar for product judgement and craft.
What We're Looking For
- 8+ years of relevant product management or equivalent operator/technical experience.
- AI Fluency: Proven AI-native orientation with clear personal/professional use of AI tools, workflow automation, or productized AI practices.
- Enterprise Impact: Direct ownership of shipping end-user-facing products at enterprise scales and not just internal tools.
- High Velocity Execution: Demonstrated ability to thrive in early stage product environments, shipping with minimal process and citing high-impact outcomes.
- Analytical Rigor: Strong analytical skills including A/B testing, build-measure-learn loops, and using data to drive product direction.
- Product Craft: Drive product excellence by presenting live walkthroughs of shipped products, unpacking decisions that achieved measurable user impact and real-world results.
- User & Enterprise Empathy: Deep, intuitive empathy for both individual users and enterprise end-users - able to understand needs, motivations, and pain points at every level to inform high-impact product bets.
What You'll Get
- Ownership & Rapid Growth
- Outsized missions from day one, with direct responsibility for company-defining projects
- Work alongside the executive team with transparency into strategy and decision-making
- Influence on direction through real-time customer feedback and market insights
- AI-First Operator
- Work directly with cutting-edge AI models and next-generation platforms
- Build expertise in enterprise AI implementation across Fortune 500 companies and multiple industries
- Establish yourself as a recognized leader among peers in shaping how AI transforms work at a global scale
- Compensation
- Competitive salary including base + bonuses
- Comprehensive health coverage (medical, dental, vision) from day one
- Generous PTO, company-wide R&R shutdowns, and paid parental leave
- Retirement plan support for US and global employees
- Equity
- Meaningful ownership in a venture-backed company at a growth inflection point
- Financial upside that comes from scaling fast
- Top-up grants as we scale and you deliver exceptional performance — your compensation grows alongside your impact
- Top-Performing Culture
- A culture built for top talent: intensity to win, growth without limits, and a team that solves hard problems and celebrates big wins together
Learn more about us and meet our team here
Location and Work Environment
This role can be remote or hybrid. If in NYC role is 3 days a week (Tues - Thursday) minimum in office in Union Square. Candidates must be comfortable working with colleagues in different time zones (UK), and have valid travel documents without work authorization restrictions for North America and Europe.
Diversity and Inclusion
We are dedicated to creating a diverse and inclusive environment where everyone feels valued and supported. We encourage applications from candidates of all backgrounds and offer accommodations upon request throughout the hiring process. If you have any questions, please reach out to Allison Langille, Head of People, at [email protected].
Top Skills
AI
Machine Learning
Natural Language Processing
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The Company
What We Do
Established in 2017, Valence is a client-driven, future-focused professional services firm offering digital strategy, design, and engineering services. We love technology and we love our clients – and the true power of technology is only realized when it empowers people to unlock the potential of business.
By hiring uniquely talented problem-solvers and consultants who are obsessed with client service, we can operate as pioneers of integrated technology solutions, helping every client to navigate their future and realize their vision.
Our promise is to bring harmony to your people, processes, and technology. Our people fuel our success and innovative technology is our promise. The right people can envision, design, and develop technology that is more than a tool. The right team can deliver truly transformative solutions that ignite opportunity.
We value trust, integrity, service, and empathy. We work with clients to share ideas, and challenge each other to think beyond what has been done before, with an always-on learning mindset.
From cloud enablement to cutting-edge, Valence operates across all stages of the digital transformation journey with integrated creative, consulting, and engineering services. We take pride in our ability to provide new perspectives and build solutions that result in operational efficiencies and improved user experiences.
