Principal Product Designer Customer Journeys

Senior Principal Product Designer Customer Journeys

(Multi brand Software products/ecommerce)

Location - London Hybrid

Please attach link to portfolio on CV.

Who Are We?

We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated.

About the role:

The Customer Journey team is dedicated to improving the customer experience across all Gen’s products and services. We use customer research (both qualitative and quantitative) and service design to understand how people use and experience our products. We present business recommendations to improve each brand’s end-to-end customer experience and solve identified issues. We act as trusted advisors to the business, owning and delivering key insights on the end-to-end experiences across various business and stakeholder groups.

How We Work? 

Our hybrid work style (at least 50% of time in office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. And it’s flexible enough to give you the space to do your best work.  

Mission & Goals
As a Sr. Principal Product Designer, you will be shaping our key customer experiences.  Your focus will be on crafting simple, user-friendly experiences, focused on getting smart solutions that solve real-world problems into the hands of our customers. By your nature, you are solution-oriented, commercially savvy and have a head for technology.

• Take broad, conceptual ideas, based off user research and data, turning them into something useful and valuable for our users.
• Deliver customer-centric and data informed experiences that are meaningful, cohesive, accessible, and usable.
• Oversee all aspects of design, including interaction design, information architecture, and visual design to develop and execute business strategy and vision.
• Design new experiences or layouts that evolve and define our design system.
• Represent work to a broader product team and other leaders, clearly and succinctly articulating the goals and concepts.
• Own the overall experience and partner closely with product & engineering peers to ensure we are building a product that our customers need and love.

Competencies

• Can showcase strategic product thinking with experience in developing product goals, identifying opportunities, and making decisions based on the impact to people and the company.
• Experience overseeing and executing high design craft and vision for B2C products
• Experience building and shipping multiple features that are broad/ambiguous in scope and encompass an end-to-end experience across a variety of platforms.
• Deep understanding of user-centred design principles, and the ability to apply them to complex problems.
• Passionate and humble; you always seek new horizons, remaining curious about emerging market trends and trail-blazing experiences.
• You are comfortable working within a geographically distributed team.
• Experience in cybersecurity industry is a plus, but not essential.

Benefits

• Annual bonus scheme.
• Flexible working hours and unlimited PTO (paid time off).
• Opportunity to work for a global tech leader listed on the S&P 500.
• Access to industry leaders and cutting-edge technologies in the Digital Security field.
• Health and Pension
• Tuition reimbursement for job-related courses.
• Comprehensive Learning & Development plans.
• Sustainable home improvement bonus.
• Mac/Windows laptop and mobile phone provided.

#LI-DNI 

Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds. 

We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency. 

Gen complies with all anti-discrimination laws. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.