Principal Process Coordinator - Bank Access (HYBRID)

West Creek 5 (12075), United States of America, Richmond, Virginia
Principal Process Coordinator - Bank Access (HYBRID)
The Enterprise Payments organization is at the core of how we move money at Capital One. We are a dynamic organization that manages our critical money movement rails (ACH, Check, Debit, Faster Payments, and Wires) as well as providing the oversight for our end-to-end payments strategy, operations and risk management for all payment types across the Enterprise. With each day, we optimize how we work in a well-managed way, for both ourselves and our customers.
As a Process Coordinator within the Access Management team, you will collaborate with a team whose focus is to provide a high-quality, well-managed Bank Access service to the Enterprise. While also ensuring we maintain a strong risk posture to minimize our overall risk footprint.
Within Enterprise Payments, the team facilitates correspondent banking access with 20+ external domestic and international banks. A common day in this role will include reviewing/fulfilling intake requests. We are looking for a team member who will run day-to-day operations, manage email correspondence, pull reporting and assist users with any log in issues.
What would make you successful?

• You enjoy working in a role that is fast-paced and tactical in nature
• You have excellent customer service/relationship management skills
• You enjoy working as both an individual and team contributor
• You have excellent time management skills
• You have great communication skills (written & verbal)
• You are digitally curious, with a drive to learn more about technology

Job Responsibilities

• Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements
• Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements
• Interact frequently with key stakeholders
• Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed
• Foster a culture of openness, collaboration and continuous improvement

"Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually."
Basic Qualifications

• High School Diploma, GED or Equivalent Certification
• At least 2 years of experience in Operations or process management

Preferred Qualifications

• Bachelor's Degree or Military experience
• 2+ years of Enterprise Payments Operations experience
• 2+ years of experience in Access Management
• 2+ years of experience in Risk Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).