Principal POTS Telecom Design Engineer

Job Description
Join a Team that's Shaping the Future of IT Support
At BAE Systems, we're dedicated to delivering innovative solutions that make a meaningful impact. As a Principal POTS Telecom Design Engineer, you'll play a critical role in leading the design and remote operations of Plain Old Telephone Service (POTS) telecom systems for the Enterprise Service Desk (ESD) in a large government enterprise contract, serving the customer. This is a unique opportunity to provide 24/7/365 remote operations, initial contact support, and first-call resolution for POTS telecom systems, ensuring reliable voice and digital communications for all government IT-related contacts. Aligned with federal standards like NIST, FISMA, and ITIL 4 practices, you'll design resilient POTS architectures, optimize telecom infrastructure, and drive seamless support to maintain mission-critical connectivity in high-volume, always-on operations.
As a senior POTS telecom design engineer, you'll be responsible for providing remote initial contact support and first-call resolution activities via telephone and digital communication POTS telecom systems, diagnosing and resolving issues such as line provisioning, call routing, and device connectivity. You'll design POTS telecom architectures, including redundancy, scalability, and integration with IP/digital systems to enhance reliability and support ESD workflows. Your expertise will help drive seamless integration, compliance, and secure telecom operations.
In this role, you'll have the opportunity to work on exciting projects, including the development of POTS telecom solutions that support mission-critical initiatives. You'll collaborate with stakeholders to integrate POTS support with broader IT services, contributing to knowledge bases and process improvements aligned with ITIL incident management. If you're passionate about POTS telecom design engineering, and have a strong track record of delivering results, we want to hear from you.
Location:

• This candidate shall be located within 50 miles of Vicksburg, MS. #Castle-Net

Required Education, Experience, & Skills
Required Education, Experience, & Skills

• Bachelor's degree in Telecommunications Engineering, Information Technology, Computer Science, or a related field (or equivalent experience)
• 10+ years of experience in POTS telecom design and engineering, with hands-on expertise in 24/7 remote operations, initial contact support, first-call resolution, and voice/digital support for government or large enterprise IT environments
• Proven track record designing and operating POTS systems for high-volume ESD operations, including troubleshooting and optimization for government contacts
• Active DoD Secret Clearance (must be current and transferable)
• Strong knowledge of federal telecom standards (e.g., NIST 800-53, FISMA) and ITIL practices for service desk and incident management
• Proficiency in POTS telecom tools (e.g., Avaya PBX, Cisco Voice Gateways) and monitoring software for voice/digital systems
• Excellent customer service, diagnostic, and communication skills for remote support in 24/7 rotations

Preferred Education, Experience, & Skills
Preferred Education, Experience, & Skills

• BICSI Installer 2 - Copper certification
• INSTC (International Society of Telecommunications Engineers) Copper Certification
• Experience supporting DoD or large federal POTS telecom, including hybrid analog/digital integrations and ESD 24/7 operations
• ITIL 4 Foundation certification
• Background in VoIP/POTS convergence and scripting for automation (e.g., Python for call routing)
• Master's degree in a relevant field or additional certifications (e.g., CompTIA Network+)

Pay Information
Full-Time Salary Range: $94728 - $161038
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.