Principal Machine Learning Engineer

| California, USA +28 more | Remote
Employer Provided Salary: 150,000-215,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit

About The Role:

The Principal Machine Learning Engineer will be one of the founding members of the Machine Learning Team that pioneers the path to bringing machine learning into our operations.  This role will be responsible for targeting the highest customer satisfaction, whilst minimizing costs generated from millions of roadside assistance dispatches each year.  The ideal candidate will bring their experience to this small team focused on building out the machine learning environment and implementing features in close collaboration with our Data Science and Analytics team.  The Principal Machine Learning Engineer will be able to hit the ground running by leveraging their advanced knowledge of Python and Machine Learning approaches. In addition, they will utilize their experience with modeling to drive  ML Ops and to ensure that our users can get the help that they need.  

Key Outcomes:

  • In partnership with our DS&A team, implement features through the Machine Learning Cycles (Development, Testing, Training, Production, Monitoring/Evaluation)
  • Build out features for the production inference system and associated ML Ops
  • Collaborate with other teams looking to integrate with the Machine Learning environment
  • Ensure scalability and reliability of our production systems


  • 5+ years of experience in Python
  • 10+ years of experience in ML
  • Excellent communication skills, with the ability to interact with other teams
  • Motivated to understand the nuances of data and its impact on the business
  • Ability to work independently and as part of a team
  • Previous automotive related experience is a plus


  • ML: General understanding of algorithms, model architectures, and training techniques
  • Data Engineering: Ability to handle large-scale data, including preprocessing, cleaning, and feature engineering in a production environment
  • System Design: Knowledge designing scalable and reliable systems for training and inference
  • ML Ops: Knowledge of monitoring and iterating models in production
  • Collaboration and Communication: Ability to work with cross-functional teams (data scientists, software engineers, product managers) and communicate complex ML concepts effectively

Nice to Haves:

  • SageMaker
  • Comet or Weights & Biases
  • XGB/Catboost/DeepNN
  • Statistical Methods
  • SQL

Hiring In:

  • United States: AZ, CA, FL, IL, KY, MA, MI, NM, TN, GA, NH and VA

  • Canada: Province of Ontario


The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. 

California pay range

$150,000$215,000 USD

D, E & I Mission & Culture at Agero:

We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.

The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.


To review Agero's privacy policy click the link:

***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].

***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Austin, TX
Boston, MA
Charlotte, NC
Chicago, IL
Dallas-Fort Worth, TX
Detroit, MI
Greensboro, NC
Hampton Roads, VA
Houston, TX
Lexington, KY
Louisville, KY
Memphis, TN
Miami, FL
Nashville, TN
Orlando, FL
Pensacola, FL
Peoria, IL
Phoenix – Mesa – Scottsdale, AZ
Raleigh-Durham, NC
Richmond, VA
San Antonio, TX
San Francisco, CA
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • SigmaAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • TrelloManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Google WorkspaceCollaboration
    • TrelloProject Management

An Insider's view of Agero

How would you describe the company’s work-life balance?

As someone who loves solving puzzles and problems, I'm like a kid in a candy shop every day at Agero. Driver support is so complex and multifaceted, and we get to rethink it from every angle to make the experience better for everyone involved.


Sr. Product Manager

How do you collaborate with other teams in the company?

We would not be successful without easy communication/collaboration. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. Our ability to easily access info and share across the organization, especially in this WFH environment, shows Agero's commitment to teamwork.


Director, Service Network - East

How has your career grown since starting at the company?

The Agero team has supported my career growth in two ways, by helping identify my strengths and creating a role that plays to those strengths. They value their employees and frequently expose them to new opportunities. They have created an increasingly unique environment with relatively high job security, fun work, and high career growth potential.


Sr. Director, Platform Success

What is your vision for the company?

To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. We’ve long been a leader in the US & are transforming the industry by creating new experiences for the consumer, client, call center agent, service provider, dealership & repair shop.


Chief Strategy & Digital Officer

What’s the vibe like in the office?

Everyone is locked into their work but no one is chained to their desk. Everyone works really hard and everyone helps celebrate each other's work. It is a pleasure to work with amazing people.


Sr. Director of DevOps

What are Agero Perks + Benefits

Agero Benefits Overview

Agero is focused on providing a resource rich, creative environment driven by exciting work as well as a multitude of opportunities to accelerate your career. In support of this mission, we offer a wide range of benefits to include:

- Full range of core benefits including: medical, dental, vision, disability and life insurance, 401k matching
- Variety of tools and resources to support employee mental health
- Flexible time off policy
- Rich opportunities to volunteer and give back to our surrounding community through groups such as "Read to a Child" and the Mystic Rivershed Cleanup organization
- Educational assistance
- Regular employee social events
- Robust internal learning and career development programs designed to support the growth of each employee's career

Volunteer in local community
Read to a Child, Mystic Rivershed Clean up.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Agero employees can contribute up to $2,750 annually to their FSA.
Disability insurance
Disability insurance covers 60% of pre-disability earnings.
Dental insurance
Vision insurance
Health insurance
Life insurance
Employer covered life insurance is equal to 1x an employee's annual salary. Employees also have the option to purchase supplemental life insurance up to 5x their annual salary.
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K) matching
Agero provides employees with a 401(k) matching plan managed by Fidelity Investments. We match 100% of the first 2% of contributions, and 50% of the next 4% of contributions.
Performance bonus
Whether you are an engineer or a contact center representative, a piece of your annual compensation is delivered via an annual bonus, paid 2 per year. Target bonus amounts vary by role.
Child Care & Parental Leave
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Agero sponsors summer BBQ's as well as a halloween extravaganza complete with in house trick or treating, haunted houses and best costume contests for the children of employees.
Vacation + Time Off
Generous PTO
Flexible time off, employees set their vacation schedules.
Paid volunteer time
Paid holidays
Paid sick days
Included in Flexible Time Off, employees take the time they need when they are sick.
Office Perks
Commuter benefits
Company-sponsored outings
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Onsite gym
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Whether it's personal development or for general education about our business, Learn at lunch is a big part of who we are!
Promote from within
Mentorship program
Launching in 2023.
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Part of our job-related education support.

Additional Perks + Benefits

We’ve got the benefits you’re used to and some you aren’t. We take care of the time off and allow you to make decisions about what you need to recharge your batteries and achieve harmony both inside and outside of the workplace. We’ve got more discounts and perks than you can count on two hands – and they are meaningful! Plus we offer a free subscription to our roadside assistance program.

We offer major discounts at retailers such as BJ's, Dell, Verizon and others. We also have a vehicle purchase program.

Agero offers a number of voluntary benefits that you can elect to support you and your family, when you need it most such as Medical Bridge Gap and Critical Care Supplemental Insurance, Supplemental Life Insurance, Pet Insurance, Legal Support, Identity Theft & Credit Protection, scholarship tuition reward points and more.

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