Summary of Position:
The Senior IT Business Analyst will play a key role in bridging the gap between IT and business stakeholders. This role focuses on Salesforce.com development and requires experience in UX/UI design. The ideal candidate will be a strategic thinker with a deep understanding of IT systems and business processes, and the ability to translate complex business practices into actionable technical requirements. This position will act as a liaison between the development team and business product owners, providing subject matter expertise on business processes when the product owner is not available.
Key Responsibilities:
- Stakeholder Engagement: Collaborate with business product owners and subject matter experts to gather and document business requirements, ensuring alignment with organizational goals. Act as the business process expert for Salesforce.com, providing insights and clarifications to enhance the integration and utilization of Salesforce.com solutions.
- Solution Design & Integration: Work closely with development teams to ensure IT solutions meet business requirements. Act as a liaison to facilitate communication, ensuring that functionalities are aligned with business needs and integrated effectively with other IT systems. Provide guidance and clarification on Salesforce.com functionalities and requirements to both the development team and business stakeholders.
- UX/UI Design: Lead the UX/UI design process for IT solutions, creating intuitive and effective user interfaces. Experience with Figma is preferred but not required.
- Systems Specifications: Develop and configure system specifications to address business requirements and fit with the company's system architecture standards, including Salesforce.com.
- Compliance Standards: Ensure that software compliance standards are met and that Salesforce.com solutions adhere to these standards.
- System Interfaces: Evaluate interfaces between systems and operational requirements, including how Salesforce.com integrates with other systems.
- System Parameters: Establish and document system parameters and formats, ensuring system compatibility with Salesforce.com and coordinating modifications as needed.
- Process Improvement: Identify opportunities for process optimization and implement best practices to streamline operations and improve service delivery. Ensure that Salesforce.com processes are aligned with these improvements.
- Documentation: Create and maintain comprehensive documentation, including business requirements, process flows, system specifications, and design mockups related to Salesforce.com and other IT solutions.
- Liaison Role: Act as a liaison between the development team and business product owners to ensure smooth communication and resolution of issues. Provide subject matter expertise on business processes and Salesforce.com when needed.
Key Requirements/Minimum Qualifications:
- Total of 7-10 years of experience with Bachelor’s degree in Information Technology, Business Administration, or a related field. Advanced degree or relevant certification (e.g., CBAP, PMP, Scrum Master) is a plus.
- Minimum of 5 years of experience as an IT Business systems Analyst or similar role, with a proven track record of successful project delivery.
- Strong understanding of Agile methodologies and experience working in an Agile environment.
- Extensive experience with Salesforce.com development and customization, including system specifications and integration. (Process management Exp, process mapping, data flow, requirement gathering)
- Proficiency in UX/UI design, with Figma experience preferred.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders.
- Proficiency in business analysis tools and techniques, such as process mapping, use case development, and requirements elicitation.
- Familiarity with IT systems, software development lifecycle (SDLC), and project management methodologies.
- Ability to manage multiple priorities and projects in a fast-paced, dynamic environment.
- Strong attention to detail and commitment to delivering high-quality work.
Preferred Skills:
- Experience with data analysis and reporting tools (e.g., SQL, Power BI).
- Knowledge of industry-specific software and systems.
- Experience with change management and training initiatives.
Work hours: 1 PM to 10 PM IST
Relocation assistance: Yes
Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.
If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
Skills Required
- Bachelor’s degree in Information Technology, Business Administration, or a related field
- 7–10 years of total professional experience
- At least 5 years of experience as an IT Business Systems Analyst or in a similar role
- Experience successfully delivering projects
- Strong understanding of Agile methodologies and experience working in an Agile environment
- Extensive Salesforce.com development and customization experience, including system specifications and integrations
- Experience with process management, process mapping, data flows, and requirements gathering
- Proficiency in UX/UI design
- Excellent analytical, problem-solving, and decision-making skills
- Exceptional communication and interpersonal skills for collaborating with diverse stakeholders
- Proficiency in business analysis techniques, including process mapping, use cases, and requirements elicitation
- Familiarity with IT systems, software development lifecycle, and project management methodologies
- Ability to manage multiple priorities and projects in a fast-paced environment
- Strong attention to detail and commitment to high-quality work
- Advanced degree or relevant certification such as CBAP, PMP, or Scrum Master
- Experience with Figma
- Experience with data analysis and reporting tools such as SQL or Power BI
- Knowledge of industry-specific software and systems
- Experience with change management and training initiatives
Alcon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alcon and has not been reviewed or approved by Alcon.
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Retirement Support — Retirement benefits are framed as unusually strong, pairing a 401(k) match with an additional employer-funded retirement plan contribution. Stock purchase access and performance bonuses are also positioned as meaningful components of total rewards.
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Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, life, disability, and mental health support. Distinctive vision-related perks, including free contact lenses in some cases, reinforce the perceived strength of the health-and-wellness offering.
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Leave & Time Off Breadth — Time-off offerings are characterized as robust, including paid holidays, PTO/vacation, paid sick time, and parental leave. Flexible time off for certain exempt roles and reported year-end shutdown periods further strengthen perceived coverage.
Alcon Insights
What We Do
Alcon helps people see brilliantly. As the global leader in eye care with a heritage spanning more than seven decades, we offer the broadest portfolio of products to enhance sight and improve people’s lives. Our Surgical and Vision Care products touch the lives of more than 260 million people in over 140 countries each year living with conditions like cataracts, glaucoma, retinal diseases and refractive errors. Our more than 20,000 associates are enhancing the quality of life through innovative products, partnerships with eye care professionals and programs that advance access to quality eye care.
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