WeightWatchers is a global digital health company and the world’s #1 doctor-recommended, clinically studied behavioral weight health program. For sixty years, we have led the industry by blending science and community to help millions of people build sustainable healthy habits.
As the science of weight health rapidly evolves, so does WeightWatchers. We are redefining the category by developing new clinical pathways for GLP-1 medication access, creating specialized behavioral programs for members on weight-loss medications, and integrating medical care with our proven habit-change framework. By combining these clinical breakthroughs with our digital-first community, we are uniquely positioned to lead the future of weight health care.
At Weight Watchers, the Global Marketing team this team is composed of many different arms that work cross functionally to spread the word and promote our company as well as our services and offerings. From performance and brand to product, licensing and communications they all have a tangible impact on the business and our growth.
What You’ll DoYou’ll lead the vision, strategy, and execution for the most critical phase of the member journey: long-term retention. You will:
- Own the Critical "First 90 Days": Design and execute a roadmap focused on habit formation at the Day 30, 60, and 90 milestones to ensure new members transition from initial curiosity to lifelong weight health advocates.
- Build the "Churn Defense" Engine: Lead the strategy for proactive churn prevention, utilizing predictive data to identify at-risk members and deploy automated, product-led interventions.
- Architect Intelligent "Save" Flows: Transform the cancellation experience into a value-driven "Rescue" system, using dynamic pausing, down-sells, or clinical pivots to retain members based on their specific needs.
- Drive Monetization & Expansion: Identify "Product-Qualified" moments within the user journey to seamlessly transition members into high-value clinical (Med+) and premium coaching tiers.
- Drive Vision & Strategy: Own a 6-12 month roadmap for retention and monetization while contributing to the overall transformation of our business model.
- Influence & Align Stakeholders: Proactively communicate retention insights and experiment results across the organization to unlock collective creativity and intelligence.
- Own the End-to-End Lifecycle: Collaborate with Design, Engineering, and Marketing to deliver clean, intuitive UX that balances member empathy with aggressive business goals.
- Decide with Data: Define success metrics (NRR, ARPU, Cohort Retention), run high-velocity A/B tests, and continuously evaluate performance to ensure measurable impact.
- Mission-aligned: Passionate about health and medicine. You understand that every "saved" member represents a better health outcome.
- Accountable: You think like an owner. You feel personal responsibility for the "leaky bucket" and are relentless in plugging it.
- Decisive and Influential: You can guide a group toward a clear outcome using objective data and structured arguments.
- MVP-minded: You prioritize pragmatism and speed, knowing that a "save" flow launched today is better than a perfect one launched next month.
- Analytical: You live in the funnel. You are comfortable analyzing dropoff, designing complex experiments, and interpreting nuanced test results.
- Growth-oriented: You are a student of behavioral economics and are always seeking to perfect your craft.
- 8+ years of Product Management experience, with a heavy focus on Growth, Retention, or Monetization in consumer-facing digital products.
- Proven track record of improving LTV and reducing churn in a subscription-based environment.
- Proficiency with product discovery, specifically user research into why members churn and how to win them back.
- Expertise in product analytics tools (e.g., Looker, Amplitude) to build survival curves and cohort reports.
- Excellent communication skills, with the ability to explain complex retention data to non-technical stakeholders.
- Experience in Agile environments, collaborating closely with Engineering to ship high-frequency experiments.
Base salary may vary depending on, but not limited to: skills, experience, and location. This role is also eligible for a comprehensive benefits package and annual bonus program.
At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance.
It is our priority to cultivate a diverse and inclusive workplace. We are committed as individuals, as an organization, and as fellow humans, to advocate for and support our employees, our members, and our communities. We are proud to be an equal opportunity employer and we do not discriminate on the basis of sex, race, color, creed, national origin, marital status, age, religion, sexual orientation, gender identity, gender expression, veteran status, or disability.
By agreeing to participate in our process, you agree that any information we collect is subject to our Privacy Policy.
At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:
- Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address.
- Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
- Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
- Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.
Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information. You can verify any open position by visiting our official careers page at https://job-boards.greenhouse.io/ww
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What We Do
WeightWatchers is a human-centric technology company powered by the world's leading commercial weight management program. For nearly six decades we have inspired millions of people to adopt healthy habits for real life. Through our comprehensive tools, expert Coaches, and community, members follow our proven, sustainable, science-based program focused on weight loss. To learn more about the WeightWatchers approach to healthy living, please visit ww.com. For more information about our global business, visit our corporate website at corporate.ww.com.
Why Work With Us
WW wants people who aren't just looking for a job, but a purpose. We are looking for fearless, results-driven, energetic change makers who see opportunity in every challenge and who truly care about the wellbeing of others.
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