Principal, Forward Deployed Engineering

kAIgentic is building the intelligence layer for the world's most ambitious enterprises. Headquartered in Singapore with teams in India and Japan, our software platform helps large organizations evolve as fast as technology itself by turning the tacit know-how locked inside their people into safe, governed, AI-powered operations.

The hardest part of enterprise transformation is not strategy. It is execution. Institutional knowledge lives in people's heads, systems are fragmented, and risk tolerance is low. kAIgentic captures how work actually happens, designs better workflows, and runs them inside an intelligence layer that is observable, auditable, and engineered for the most regulated environments on earth. The outcome is an enterprise that continuously improves.

We are backed by SMBC Group as our founding partner and customer zero, and our platform is already being proven inside one of the most complex, regulated operating environments in the world. That means real problems, real data, and real production impact from Day 1.

As the Principal, Forward Deployed Engineering at kAIgentic, you will be the client-facing technical leader responsible for turning enterprise ambiguity into production outcomes.

You will work closely with customers to deploy, customize, and scale kAIgentic’s platform inside complex enterprise environments. This is a high-impact role at the intersection of technical solutioning, customer delivery, stakeholder management, adoption, and product feedback.

You will own the customer arc end-to-end: identifying high-value use cases, shaping phased deployment roadmaps, driving pilots into production, enabling adoption across user groups, and ensuring customers see kAIgentic as a strategic partner.

Success in this role means customers move from idea to production with clear metrics, strong adoption, trusted executive sponsorship, and repeatable patterns that help us scale future engagements.

• Lead customer discovery to identify high-value use cases, success criteria, operating constraints, stakeholder dependencies, and measurable business outcomes.

• Co-create phased roadmaps with customers, moving from lighthouse use cases to pilots, production deployments, and scaled rollout across teams or business units.

• Own delivery execution across customer engagements, including scope, timelines, risks, dependencies, escalations, and senior stakeholder cadences.

• Partner closely with customer teams across Operations, Compliance / Risk, IT, Transformation, and business leadership to build alignment and drive adoption.

• Design and execute adoption plans, including user enablement, training material, champions networks, operating routines, governance checkpoints, and usage measurement.

• Establish enterprise-grade deployment practices around security, auditability, human-in-the-loop controls, approval flows, change management, and production readiness.

• Act as the voice of the customer internally by translating field insights, recurring customer needs, implementation gaps, and adoption patterns into actionable product and engineering feedback.

• Build repeatable playbooks, starter repositories, integration templates, discovery frameworks, and deployment patterns that help the FDE team scale future customer engagements.

• Identify expansion opportunities within customer accounts and shape executive narratives around business impact, adoption progress, and future value.

• Deep experience in technical customer-facing roles such as Forward Deployed Engineering, Solutions Engineering, Solutions Architecture, Engagement Management, Technical Consulting, Customer Success, or enterprise delivery.

• Strong ability to structure ambiguous enterprise problems into clear use cases, phased plans, technical decisions, adoption paths, and measurable outcomes.

• Proven experience managing senior customer stakeholders, navigating complex organizations, handling difficult conversations, and building trust across business and technical teams.

• Strong delivery ownership, with the ability to manage multiple workstreams, drive execution discipline, unblock teams, and move initiatives from pilot to production.

• Technical fluency across enterprise architecture, integrations, APIs, security, data flows, workflow automation, and production deployment environments.

• Working understanding of AI-native products, Generative AI applications, RAG, LLM orchestration, agentic workflows, or AI-enabled operations.

• Experience working with large enterprise customers, ideally in regulated environments such as financial services, banking, insurance, or other compliance-heavy sectors.

• Ability to connect customer problems to product direction, bringing structured feedback to product and engineering teams without losing sight of delivery and adoption.

• Comfort operating in a high-growth, 0-to-1 environment where playbooks are being built while customer delivery is already live.

• Willingness to travel to customer sites across Japan, South Asia, and EMEA as required.

Why join kAIgentic?

We are a global team of builders who thrive in ambiguity, care deeply about the customers we serve, and believe the intelligence layer is how enterprise work will be reshaped over the next decade. We are building the connective tissue that lets large companies operate with the speed of a startup and the trust of an institution.

We look for people who:

• Combine technical excellence with genuine customer empathy.

• Are entrepreneurial and energized by zero-to-one problems with no playbook.

• Lead with ownership, integrity, and collaboration, not titles.

• Want to help define a new category of enterprise AI, not just ship inside an existing one.

• Working here means being surrounded by peers who challenge assumptions, celebrate progress, and build with both courage and care.

Life at kAIgentic

• Intelligence layer at the core. You will be shaping the substrate that turns institutional knowledge into governed, production-grade operations. This is enterprise infrastructure with real consequences.

• Innovation at enterprise scale. Startup velocity meets the depth, scale, and stakes of mission-critical, regulated environments. Both are non-negotiable.

• Ownership from Day One. Your work directly shapes the product, the culture, and the outcomes our customers see.

• Learning and growth. You will work alongside seasoned leaders from leading enterprises who have built and scaled global businesses.

• A culture of trust. Psychological safety, transparent disagreement, and disciplined experimentation are how we operate, not slogans on a wall.

• Global collaboration. Teams across Singapore, India, Japan, Europe, and the US, working as one.

• A mission worth the effort. Building something the world has not seen before: anintelligence layer that helps enterprises continuously improve how they run.