Primary Duties & Responsibilities
Customer Technical Support – 60%
- Quick response technical support customer issues or inquiries
- Work with internal teams to resolve customer issues and complete Root Cause Analysis
- Provide technical support for PLM and Quality team customer interactions
- Review PLM and R&D product specifications, providing real-world feedback to new product development
- Review and/or propose test scope and detailed plan.
- Review with R&D team and conduct any necessary pre-testing to ensure trial success
- Perform testing at customer site as required
Customer Demo and Trial Support - 30%
- Review and/or propose test scope and detailed plan.
- Review with R&D team and conduct any necessary pre-testing to ensure trial success
- Perform testing at customer site as required
Technical Training and Documentation – 20%
- New product installation and operation training for the front line customer support team
- Provide technical Customer Installation and Operating documentation
Education & Experience
- M.Sc. or B.Sc. degree in Electrical Engineering, Computer Science or Physics
- 8+ years working experience in optical communication companies as technical support manager or engineer, development engineer or system verification engineer.
- Experience with the following technologies: Coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols.
- Experience investigating field issues and RMA support
- Experience using and troubleshooting network management system
- Experience in coding Python script is preferred.
- Experience in product development is preferred.
Skills
- Travel 25% to 33% of time, to meet customer support needs
- 7x24 on-call support
- Strong communication and negotiation skills
- Creative, analytical and structured problem-solving capability
Team oriented and a self-starter
Working Conditions
- Working conditions typical of a climate controlled and professional office environment. This role routinely requires use of standard office equipment such as computers, phones, copiers, filing cabinets, etc.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms
Safety Requirements
All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.
Quality and Environmental Responsibilities
Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.
Culture Commitment
Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:
Integrity – Create an Environment of Trust
Collaboration – Innovate Through the Sharing of Ideas
Accountability – Own the Process and the Outcome
Respect – Recognize the Value in Everyone
Enthusiasm – Find a Sense of Purpose in Work
Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.
Skills Required
- Bachelor’s or master’s degree in Electrical Engineering, Computer Science, or Physics
- 8+ years of experience in optical communications companies as a technical support, development, or systems verification engineer or manager
- Experience with coherent optical transceivers, DWDM, OTN, optical network architectures, and network management protocols
- Experience investigating field issues and providing RMA support
- Experience using and troubleshooting network management systems
- Python scripting experience
- Product development experience
- Availability for 7x24 on-call support
- Ability to travel 25% to 33% of the time
Coherent Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coherent Corp. and has not been reviewed or approved by Coherent Corp..
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Healthcare Strength — Healthcare Strength: Health coverage includes multiple national and region-specific options (UHC HDHP/HSA, PPO, EPO; Kaiser in CA; Health Net in OR) plus separate dental (Delta Dental) and vision (VSP), indicating strong breadth and choice. This breadth supports a solid total package in certain roles and locations.
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Equity Value & Accessibility — Equity Value & Accessibility: An Employee Stock Purchase Plan allows buying shares at 85% of market price with contributions up to 10% of pay, expanding ownership access. This feature can materially bolster total rewards even when base pay is mid‑pack.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid time off includes 15 vacation days for new hires, 10 paid holidays, and additional paid time during a December shutdown. This structure provides a clear and competitive baseline for time away from work.
Coherent Corp. Insights
What We Do
Coherent empowers market innovators to define the future through breakthrough technologies, from materials to systems. We deliver innovations that resonate with our customers in diversified applications for the industrial, communications, electronics, and instrumentation markets. Headquartered in Saxonburg, Pennsylvania, Coherent has research and development, manufacturing, sales, service, and distribution facilities worldwide. For more information, please visit us at coherent.com.
