Principal, Design Researcher - Design Research

Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world’s biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we’re reinventing the shopping experience and our associates are at the heart of it.  You’ll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you’re proud of.  

About the Role 

The Lead Design Researcher position at Walmart conducts UX research that influences our product roadmaps and informs design. You represent the perspective of our users to help understand their needs, motivations and pain points.  

The role responsibilities include the ability to run workshops, conduct generative and evaluative research, story-telling and presenting deliverables to senior executives.  

You’ll sweep us off our feet if you have... 

• A strong working knowledge and experience using multiple generative and evaluative research methods, how to apply them in a fast-moving organization. You have experience mentoring or coaching other researchers on the use of these methods. 

• Degree in Human Computer Interaction, Human Factors, Psychology, Social Sciences, Market Research, or a related field with 5-7 years of job experience. 

• Adaptability and a growth-mindset, seeking out and welcoming feedback from senior leaders and managers. 

• Ability to produce great work in short timeframes, multi-task across different projects and platforms and adapt to the ever-changing priorities of the business. 

You’ll make an impact by: 

• Pulling from a broad toolkit of research methods, including live studies, un-moderated studies, field studies, participatory design, heuristic evaluations, and remote usability testing. 

• Prioritizing key initiatives across stakeholder areas for actionable results. 

• Solving complex problems with curiosity and openness.  

• Proactively soliciting and leveraging competitive research, data, and analytics to inform design and business strategy. 

• Thinking holistically through the entire ecosystem of end users and competitors.  

• Switching gears from deep design thinking to rapid-fire execution. 

• Having exceptional communication & presentation skills, both written and verbal. 

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process. 

Perks and Benefits 

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more. 

Equal Opportunity Employer 

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people. 

Imagine working in an environment where your research can redefine and humanize users while improving their lives. Join Walmart and your work could help over 265 million global customers live better every week. Our mission spreads far beyond the walls of our stores. When you join Walmart, you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. 

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