Principal Data Analyst

Citizens’ Decision Science organization is seeking a Principal Data Analyst to lead high-impact analytics initiatives that translate complex business questions into scalable data solutions, actionable insights, and measurable business outcomes. This role is intended for an experienced analytics leader who can own the development, implementation, and periodic update of Net Present Value models for the Consumer Deposits portfolio, independently shape analytic strategy, guide project execution, and serve as a trusted partner to senior business stakeholders.

In this role, you will:

• Own Deposit Net Present Value (NPV) calculations, methodology, and improvement strategy
• Evaluate the assumptions required to extrapolate customer behavior beyond the observed measurement period and assess the sensitivity of NPV estimates to those assumptions.
• Lead multiple high-priority analytics projects from problem framing through delivery, ensuring solutions are accurate, timely, scalable, and aligned to business strategy 
• Convert ambiguous business questions into data requirements, analytic approaches, reusable datasets, and profitability related analytic products that support customer, product, pricing, marketing, and strategic decisions
• Interface directly with business stakeholders to anticipate needs, shape priorities, influence direction, and maintain alignment and trust throughout the project lifecycle
• Partner across Analytics, Technology, Finance, Product, Risk, Data, and other teams to design flexible, modular, and well-governed analytic solutions that can adapt to changing business needs

A successful incumbent will have: 

• Bachelor’s degree in statistics, economics, mathematics, engineering, physics, computer science, or a related quantitative field; advanced degree preferred
• 7+ years of experience delivering analytic insights, business data analysis, statistical analysis, or related data-driven solutions in a complex business environment
• Demonstrated ability to independently lead complex analytics projects, manage competing priorities, and deliver high-quality outcomes with minimal oversight
• Strong proficiency with SQL, Python, and other open-source or enterprise tools used for data analysis, analytic dataset development, automation, and insight generation
• Experience developing cash-flow, profitability, pricing, valuation, or customer-lifetime-value models.
• Ability to build strong partnerships by anticipating business needs, shaping strategic outcomes, influencing stakeholders, and translating complex analytical concepts for technical and non-technical audiences
• Deep curiosity about the business, including how business processes are reflected in enterprise data and how analytics can improve customer, operational, financial, or strategic outcomes
• Experience designing scalable, cross-functional analytic solutions with attention to data quality, sample construction, methodology, documentation, controls, and business relevance
• Proven ability to proactively identify new areas of opportunity, propose analytical approaches, incorporate feedback, and continuously improve processes, products, and outputs
• Experience mentoring analysts, sharing expertise across teams, and raising the overall quality, consistency, and maturity of analytics delivery

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday
• Hybrid: 4 days per week on site, 1 day remote

Pay Transparency

The salary range for this position is $132,000 - $173,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.