Principal Customer Service Manager - Aftermarket (Hybrid)

Job Description
Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely.
A Principal Customer Service position is currently available within the Aftermarket Service Center in Fort Wayne, Indiana. Position is responsible for leadership of the Engine Systems customer accounts and acts as primary interface for support and services for all matters concerning engine systems, flight controls and air transport repairs. Position responsibilities will also include assistance with spare parts sales and distribution, as well exchanges and loans.
Pursuant to a government contract, this specific position requires US citizenship status.
Required Education, Experience, & Skills

• Excellent communication skills with ability to develop and maintain positive relations and offer big picture solutions to customers.
• Spokesperson skills for delivery status of repair and or spare parts.
• Analytical skills to manage resources and resolve customer problems with recommended solutions.
• Ability to propose work-scopes and proper provisioning levels.
• Ability to collaborate with internal teams such as Operations, Quality and Engineering.
• Experience in developing Sales and Business Growth Plans
• Facilitation skills for financial collections including prompt resolutions of invoice discrepancies and diligent monitoring of customer payment practices.
• Support emergency requests including off-schedule support, such as AOG (Aircraft on Ground)
• Ability to manage time in a manner required to coordinate multiple tasks and to drive continuous improvement projects.
• Negotiation skills for price & delivery.

Preferred Education, Experience, & Skills

• Previous experience with government contracting agencies or Airline MRO procurement.
• Technical understanding of electronic components and BAE Systems product applications.
• Experience with military contracts or commercial airline procurement.
• Engineering or Technical Degree preferred.
• Desire previous experience in Aftermarket Repair Stations with knowledge of component manufacturing manuals as well as Military and Aerospace / FAA standards

Pay Information
Full-Time Salary Range: $84689 - $143994
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve. At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We're laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.