Principal, Consumer Operations

In Consumer, Product, Brand and Marketplace Operation Ops (CPBM), our mission is to maximize our collective potential and enable and empower our teams to deliver amazing products, services and experiences to consumers. We will do this through operationalizing both CPBM and Consumer strategies and initiatives, driving a cross-consumer, cross-functional, end to end offense.

WHO YOU WILL WORK WITH

On this team, building trust with our teammates and business partners is critical, so we must possess a strong team focused approach to the work. You will report to the Operations Senior Director and work closely with your CPBM operations colleagues across functional and consumer operations as well as across Footwear, Apparel, Design and Marketing. In addition to working with Field of Play teams as your primary business customer, you will also need to collaborate and interact with additional business groups in the end-to-end Consumer x Marketplace process including senior leaders across global and geos.

KEY PARTNERS

• Consumer Operations teams across Men’s, Women’s and Kids
• Functional VPs and Sr. Directors and Ops leads across;
  • Product (Footwear, Apparel and Equipment)
  • Design
  • Merchandising
  • Marketing
  • Marketplace
• Consumer Construct leadership team
• Geo GMs & Geo FoP leadership teams
• Code Ops Team
• Partner Go-to-Market team

WHO WE ARE LOOKING FOR

We are looking for a Consumer Operations Principal to support our Field of Play teams within our Global Consumer Creation team. The purpose of this role is to drive and enable an inclusive and collaborative working culture, driving cross functional excellence in Women’s / Men’s / Kids. This role and will have a broad scope of responsibilities to deliver world class operations and processes that will drive our business forward.

• Bachelor’s degree on higher in a related field, or equivalent combination of education and experience
• 5+ years’ experience preferably with direct experience in materials, product creation, operations, process or related function.

A Consumer Operations Principal candidate should be able to:

• lead with a future forward, operational mentality
• think strategically and deliver tactically
• exhibit process experience as well as the ability to lead and execute projects
• demonstrate creative problem-solving skills and the ability to drive decisions and manage change
• possess strong communication skills, including listening skills and the ability to facilitate conversations & alignment across a variety of teams, at all levels of the organization
• display strong team and relationship-building skills, creating trust among diverse teams and building credibility quickly
• be a resourceful self-starter who is comfortable with ambiguity
• leverage tools to help solve business challenges and enable smooth workflows

WHAT YOU WILL WORK ON

In this role you will work directly with our Field of Play GM’s and supporting cross functional FoP leadership teams, translating strategy and vision into reality. The work could involve a variety of areas including creating & implementing process and best practices, driving new capabilities and tools, facilitating cross functional meetings, and implementing new ways of working.