Help leading insurers rethink how underwriting, claims and operations work
The RoleCapco is growing its Insurance practice in Hong Kong and is looking for a Principal Consultant to lead transformation initiatives with major Life, Health and General Insurance clients across Hong Kong and APAC.
This is an opportunity to work directly with senior insurance leaders to redesign operating models, transform underwriting and claims capabilities, modernise customer journeys, and unlock value through digital, automation, data and AI-enabled solutions. You will play a key role in shaping client outcomes, developing market propositions, and contributing to the continued growth of Capco’s Insurance practice.
What You’ll Do- Lead end-to-end transformation programmes across Life, Health and General Insurance clients throughout Hong Kong and APAC.
- Design future-state operating models, process improvements, and customer, underwriting and claims journey enhancements.
- Partner with senior stakeholders including COOs, Heads of Claims, Heads of Underwriting, Operations Leaders and Transformation Executives to deliver strategic change.
- Lead multidisciplinary teams across consulting, technology, operations, data and third-party vendors to achieve successful outcomes.
- Contribute to business development activities, market propositions, thought leadership and the growth of Capco’s Insurance capability.
- 8–12+ years of experience within consulting, insurance operations, underwriting, claims, transformation, or a related discipline.
- Strong understanding of insurance operating models, process optimisation, underwriting operations, claims operations and policy servicing.
- Proven experience delivering large-scale transformation programmes within regulated insurance environments.
- Ability to engage senior stakeholders and translate strategic objectives into practical, measurable delivery plans.
- Professional fluency in English; Cantonese and/or Mandarin language skills would be highly advantageous.
- Experience delivering digital, automation, workflow or AI-enabled transformation initiatives.
- Expertise across multiple insurance sectors including Life, Health and General Insurance.
- Experience building consulting propositions, thought leadership or go-to-market offerings.
- Previous experience mentoring consultants and developing high-performing teams.
- Regional APAC delivery experience across multiple markets and regulatory environments.
- Work with leading insurance organisations on complex transformation programmes that shape the future of the industry.
- Join a collaborative, flat and entrepreneurial consulting culture where your ideas and contributions are valued.
- Access continuous learning, professional development and industry certifications to support your career growth.
- Build trusted relationships with senior client stakeholders and influence strategic decisions.
- Help grow a rapidly expanding Insurance practice across Hong Kong and the wider APAC region.
We are currently hiring for this role due to an existing or newly created vacancy within our organization. This position is open as part of our ongoing business needs, and we are actively reviewing applications to fill this role with a qualified candidate who can make an immediate impact.
Benefits- Discretionary bonus.
- Dental & medical coverage, including dependent cover.
- Life insurance.
- Annual leave of 20–24 days plus maternity and paternity leave.
- Tax rental reimbursement scheme and MPF contributions.
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Skills Required
- 9-12 years of experience in consulting and insurance operations
- Expertise in underwriting frameworks, claims operations, and process optimisation
- Experience with core insurance platforms such as Guidewire, Duck Creek, LifeAsia, or PolicyAsia
- Strong stakeholder management and communication skills
- Professional fluency in English, Cantonese, and Mandarin
What the Team is Saying
Capco Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is considered strong, with medical, dental, and vision commonly provided alongside mental-health resources and wellbeing programs. Multiple plan options and generally good coverage quality are highlighted.
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Leave & Time Off Breadth — Vacation/PTO is a standout, with generous allotments and, in some cases, unlimited sick leave, plus programs intended to help employees recharge. Flexible work arrangements are also emphasized, supporting work-life balance.
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Retirement Support — Retirement offerings include a 401(k) with company matching in the U.S., alongside life and disability insurance in many regions. These elements round out a solid financial benefits package.
Capco Insights
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
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Employees engage in a combination of remote and on-site work.
