The Role
Design, develop, and deploy scalable AWS cloud-native and serverless solutions; manage IaC (CloudFormation, Serverless Framework); write backend code (Node.js/Java/Python); lead architecture discussions, mentor team members, participate in code reviews, and improve delivery tooling and practices to ensure successful customer experience outcomes.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Purpose
TTEC Digital is seeking a Principal Consultant – AWS to join our team. This role will serve as a key pillar of the AWS delivery organization, responsible for designing, developing, and deploying scalable cloud solutions that align with business objectives and customer success goals. The Principal Consultant will also refine delivery practices, contribute to internal tooling, mentor team members, and stay at the forefront of AWS innovation to drive impactful customer experience outcomes.
Key Responsibilities
Collaborate on requirements analysis, architecture, and design discussions for new initiatives.
Design and deploy cloud-native solutions using AWS services.
Develop and manage Infrastructure as Code (IaC) using CloudFormation and Serverless Framework.
Track and manage agile workflows using Jira.
Write robust, scalable, and maintainable code using Node.js, Java, or Python.
Stay updated with AWS service enhancements and industry best practices.
Participate in code reviews, retrospectives, and technical design sessions.
Provide mentorship and technical leadership to team members.
Collaborate cross-functionally with architects, project managers, and client stakeholders.
Contribute to internal tools and improve design and development workflows.
Technical Expertise
10+ years of development experience building applications on AWS.
Advanced understanding of AWS services and cloud-native architecture patterns.
Strong experience designing serverless and event-driven solutions.
Expertise in REST APIs, HTTP protocols, and security standards.
Practical experience working within Agile frameworks such as Scrum.
Competency
Strong analytical and problem-solving skills.
Ability to work independently and collaboratively in complex environments.
Excellent communication and stakeholder engagement skills.
Leadership and mentorship capabilities.
Passion for innovation, continuous learning, and cloud best practices.
Ability to provide and receive constructive feedback in a collaborative environment.
Technology Stack
AWS Services: AWS Lambda, Amazon Kinesis, Amazon Connect, AWS SAM, AWS CDK, CloudFormation, Amazon DynamoDB, S3, EC2
Infrastructure as Code: CloudFormation, Serverless Framework
Programming Languages: Node.js, Java, Python
Tools: Jira
Methodologies: Agile / Scrum
Education, Experience and Certification
10+ years of professional development experience with strong AWS exposure.
Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience).
AWS Certifications preferred (e.g., AWS Certified Developer – Associate, AWS Solutions Architect – Professional).
Experience with Serverless Framework and hands-on Python experience preferred.
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
Skills Required
- 10+ years of development experience building applications on AWS
- Advanced understanding of AWS services and cloud-native architecture patterns
- Strong experience designing serverless and event-driven solutions
- Develop and manage Infrastructure as Code using CloudFormation and Serverless Framework
- Experience writing robust, scalable code using Node.js, Java, or Python
- Expertise in REST APIs, HTTP protocols, and security standards
- Practical experience working within Agile frameworks such as Scrum and using Jira
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
- Leadership, mentorship, and strong stakeholder communication skills
- AWS Certifications (e.g., AWS Developer Associate, Solutions Architect Professional)
- Hands-on Python experience and additional Serverless Framework experience
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
