Prescription Assistant (Remote)

JOB DETAILS
The Position

The Prescription Assistant is responsible for answering prescription follow-up emails, responding promptly to inquiries, addressing issues, and documenting communications. They verify prescription orders by ensuring accuracy, cross-checking with opticians, and confirming compliance with regulations. The role involves tracking the status of prescriptions, addressing delays, and ensuring timely fulfilment.
Meeting individual and team KPIs, such as order accuracy, response times, and follow-up completion, is essential. Additional duties include providing excellent customer service, collaborating with the opticians and other team, maintaining accurate records, and ensuring confidentiality. Key skills required are attention to detail, communication, time management, and problem-solving. The PA also handles other administrative tasks from the management if it arises and needed.

Responsibilities

• Responding promptly to prescription-related inquiries, addressing issues, and documenting communications.
• Ensuring prescription details are accurate, cross-checking with healthcare providers, and confirming compliance with regulations.
• Tracking the status of prescriptions, addressing delays, and ensuring timely fulfilment.
• Achieving individual and team KPIs, including order accuracy, response times, and follow-up completion.
• Gain knowledge of the company's various services to enhance your expertise.
• Participate in team meetings, exams, quizzes, and collaborative activities to foster teamwork and continuous learning.
• Providing excellent customer service, collaborating with the healthcare team, maintaining accurate records, and ensuring confidentiality.

Qualifications

• Attention to Detail – Accurately verify and document prescription orders and communications.
• Prompt Email Response – Ability to reply quickly and professionally to email folowups while maintaining clarity and accuracy.
• Communication Skills – Strong verbal and written communication to handle inquiries and collaborate with the team.
• Time Management – Prioritize tasks, meet deadlines, and maintain efficiency in response times and order accuracy.
• Problem-Solving – Address and resolve issues related to prescriptions and delays.
• Customer Service – Provide excellent support to customers and opticians.
• Collaboration – Work effectively with the opticians, lab and other team to meet KPIs and goals.
• Confidentiality and Compliance – Adhere to privacy laws and maintain customer confidentiality.
• Administrative Skills – Organize and manage prescription records and follow-ups.
• Adaptability – Be flexible to take on additional tasks and adjust to changes.
• Accuracy and Organization – Ensure precise tracking and documentation of prescription statuses.

What Success Looks Like

• Email Response under 4 hour
• Hourly Verification of orders
• consistently achieving group KPI and individual KPI target

COMPANY PROFILE

SmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.

Who are we?

We are the team members of SmartBuyGlasses, making something great. We are MoGos. MoGos is an acronym from our parent company, Motion Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition is what drives us forward, and together, we are building a company that we can be truly proud of.

Our Core Values

We believe in the empowerment of the individual. We believe that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.

SMART
MOGOs are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.

PASSIONATE
MOGOs are passionate about what they do. We believe in making a difference and building strong relationships with our peers.

ENTREPRENEURIAL
MOGOs not only come up with awesome ideas, we take ownership of them and push them forward.

COLLABORATIVE
As MOGOs, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible!

CARING
As MOGOs, we care for the people and the planet.
 

What’s in it for you?

• Performance bonuses
• Free designer glasses annually
• Annual/Sick Leaves
• Career development/learning program
• Fast-paced, dynamic, and multicultural work environment

Kindly be advised that only candidates who have been shortlisted will be contacted for further proceedings. We encourage you to visit our website for additional job opportunities and career information.