Presales & Solution Consultant

SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter — combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage — and we build our teams accordingly. 

The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner. 

We have over 200 talented employees working both on-site and remote/hybrid at locations:

• Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang
• Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi

We are looking for a Presales & Solution Consultant who is passionate about understanding customer challenges, shaping solutions and helping businesses achieve meaningful outcomes. You will be coached by an experienced Presales lead and grow into owning complex customer engagements.

You will work closely with assigned Business Development Managers (BDMs) and Account Managers (AMs) across APAC, acting as a trusted consulting partner throughout the sales cycle.

This is not simply a technical Presales role or a position focused on responding to RFPs and preparing proposals. We need someone who can lead meaningful customer conversations, ask insightful questions, uncover business challenges, challenge assumptions constructively and help customers identify the right solutions.

You do not need to be a software engineer or solution architect. What matters most is your ability to understand business problems, structure ambiguous requirements, communicate effectively and collaborate with technical specialists to develop practical, commercially viable solutions. Above all, we value ownership, accountability, curiosity, openness to feedback and a real consulting mindset.

Key Responsibilities

Customer Discovery & Consulting

• Lead discovery discussions with prospective and existing customers.
• Understand customer business challenges, goals, priorities, constraints and success criteria.
• Ask thoughtful questions to uncover underlying problems rather than simply accepting stated requirements.
• Challenge assumptions constructively and guide customers toward practical solutions.
• Translate ambiguous business needs into structured requirements and clearly defined solution objectives.
• Build trusted relationships with business stakeholders, decision-makers and technical teams.

Sales Partnership & Opportunity Development

• Act as a dedicated Presales partner to assigned APAC BDMs.
• Collaborate proactively with Account Managers to identify new opportunities within existing accounts.
• Support opportunities through qualification, discovery, solution development, proposal and negotiation.
• Contribute to opportunity qualification (including no-go recommendations), engagement strategy and competitive positioning.
• Identify opportunities for upselling, cross-selling and introducing relevant SmartDev capabilities.
• Take ownership of assigned Presales activities, deliverables, timelines and stakeholder communication.

Solution Consulting & Collaboration

• Develop solution approaches that align customer business objectives with SmartDev capabilities.
• Facilitate discussions between customers, Sales, Solution Architects, Engineering and Delivery teams.
• Collaborate with technical specialists to validate feasibility, assumptions, dependencies and delivery approaches.
• Help define solution scope, customer requirements, delivery models and implementation roadmaps.
• Recognise when specialist technical expertise is required and involve the right teams.
• Ensure proposed solutions are realistic, commercially viable and aligned with customer expectations.

Proposals & Customer Engagement

• Own and coordinate customer proposals, Statements of Work (SoWs), RFP/RFI responses and solution presentations.
• Clearly communicate business value, proposed approach, expected outcomes, assumptions and limitations.
• Deliver engaging customer presentations and facilitate solution workshops.
• Work with Engineering and Delivery on scope validation and estimation, and with commercial stakeholders on pricing.
• Support Sales in handling objections and navigating customer evaluation processes.
• Ensure a clean handover of agreed scope, assumptions and commitments to Delivery teams.

Presales Excellence & Continuous Improvement

• Help improve Presales processes, discovery methods and proposal effectiveness.
• Create reusable discovery frameworks, proposal content, solution narratives and customer-facing materials.
• Share market insights, customer feedback and emerging business opportunities.
• Use AI tools and modern technologies to improve productivity and customer engagement.
• Actively seek and apply feedback to improve individual and team performance.

Must-Have

• 2 to 4 years in Presales, Business Analysis, Solution Consulting, Business or Technology Consulting, or a similar customer-facing consultative role.
• Hands-on experience running or supporting customer discovery, with a clear grasp of business challenges.
• Excellent questioning, active listening, problem-solving and analytical skills.
• Strong stakeholder management and relationship-building skills.
• Experience supporting B2B sales cycles and working closely with commercial teams.
• Ability to translate business problems into structured requirements and solution recommendations.
• Enough technology fluency to hold credible conversations with CTOs and IT leaders on software delivery, cloud, data and AI.
• Strong presentation, communication and business storytelling skills.
• Excellent written and spoken English.
• Ability to work independently, manage competing priorities and take accountability for commitments.
• Coachable: eager to learn, act on constructive feedback and grow quickly.

Nice-to-Have

• Experience in IT services, software development, digital transformation or technology consulting.
• Understanding of software development methodologies, cloud platforms, APIs or enterprise technology environments.
• Exposure to AI, machine learning, generative AI or intelligent automation.
• Previous experience in Solution Architecture, Business Analysis or technical consulting.
• Experience with offshore delivery models, dedicated development teams or ODC engagements.
• Experience supporting APAC enterprise customers, particularly in Singapore or Australia.
• Familiarity with RFPs, SoWs, technical proposals and solution estimation.
• Experience with CRM platforms such as HubSpot.

The Mindset That Matters

• Ownership & Accountability: You take responsibility for your work, follow through on commitments and communicate proactively. You move things forward without constant supervision.
• Curiosity & Consulting Excellence: You want to understand how businesses operate. You ask questions, listen carefully, connect the dots and uncover problems others overlook.
• Openness to Feedback: You are confident in your abilities and humble enough to see where you can improve. You welcome constructive feedback and turn it into action.
• Collaboration: Great solutions come from strong partnerships. You work closely with Sales to win business while respecting Engineering and Delivery expertise.
• Commercial Awareness: The best solution is not always the most technically sophisticated one. It delivers customer value while staying commercially and operationally viable.
• Proactivity & Adaptability: You are comfortable in ambiguity, work out what needs to happen next and take the initiative to drive progress.

BENEFITS

• International working environment with AI-driven strategic direction.
• 20 days of annual leave – Hybrid working mode.
• Premium healthcare package with PVI and comprehensive annual health check-ups
• Competitive salary & 13th salary bonus
• Lunch allowance to fuel your productivity.
• Engaging company culture with fun activities
• Global collaboration – Work with both Vietnamese and international colleagues.