The Role
The Director leads the growth of MCA's Customer Engagement practice through complex enterprise pursuits, strategic client engagements, and solution architecture, while mentoring teams and contributing to market strategy.
Summary Generated by Built In
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.
Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform. We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner.
Title Enterprise CE Pursuits - Solution Architect, Director
Location Virtual, home-based office with travel
Description
The Enterprise CE Pursuits – Solution Architect, Director is a senior leadership role responsible for driving the growth of MCA’s Customer Engagement (CE) practice through strategic client engagements, solution leadership, and ownership of complex enterprise pursuits.
This individual serves as a trusted advisor and solution strategist to executive stakeholders, helping organizations envision and architect next-generation customer engagement capabilities powered by the Microsoft ecosystem, including Dynamics 365, Power Platform, data, and AI.
The Director plays a critical role across the entire sales lifecycle — from early client engagement and opportunity shaping through solution design, proposal development, and executive presentations. Working in close partnership with MCA sales leadership, the Director leads the development of differentiated transformation solutions and is accountable for helping convert strategic opportunities into long-term client relationships.
This role requires a highly experienced consulting professional with a strong track record of originating and managing multi-million-dollar consulting engagements, shaping enterprise transformation programs, and leading high-value pursuits within a professional services environment.
Beyond individual pursuits, the Director helps advance MCA’s CE practice by contributing to market strategy, thought leadership, and the continued evolution of the firm’s CE transformation capabilities.
Strategic Sales & Pursuit Leadership
- Own the end-to-end pursuit lifecycle for strategic CE transformation opportunities in partnership with MCA sales leadership.
- Shape and lead complex enterprise pursuits, including opportunity qualification, solution visioning, proposal strategy, and executive presentations.
- Develop and manage a strong pipeline of enterprise CE transformation opportunities.
- Conduct executive discovery sessions and strategic workshops to uncover business priorities and transformation opportunities.
- Collaborate with sales leaders to define pursuit strategy, competitive positioning, and win themes.
CE Solution Strategy & Architecture
- Architect enterprise customer engagement solutions leveraging Dynamics 365 Customer Engagement, Power Platform, data platforms, and AI capabilities.
- Translate complex business challenges into scalable transformation strategies spanning people, process, data, and technology.
- Develop solution approaches that combine business transformation, platform implementation, and data-driven insights.
- Define high-level solution architectures, implementation strategies, and delivery models for complex enterprise engagements.
- Collaborate closely with Solution Architects and delivery leaders to ensure proposed solutions are feasible and scalable.
Proposal Strategy, Content Development & Executive Presentations
- Lead the development of high-quality proposals, executive presentations, and pursuit materials for strategic opportunities.
- Own the solution narrative and storyline for complex pursuits, ensuring proposals clearly articulate the client’s transformation vision and MCA’s differentiated value.
- Develop compelling executive-level presentations, proposals, and supporting materials that communicate business outcomes, transformation strategy, and solution architecture.
- Partner with Sales, Practice leaders, and delivery teams to synthesize technical, functional, and commercial inputs into cohesive proposal content.
- Lead preparation for client presentations, executive briefings, and competitive proposal defenses.
- Lead preparation of enterprise software demonstrations, developing demonstration strategies and scenario-based narratives aligned to prospect business challenges, requirements and discovery insights.
- Collaborate with Solution Architects to create reusable demonstration scenarios, demo scripts and preparation assets that support pursuit storytelling across the CE practice.
- Establish repeatable approaches and best practices for proposal storytelling and pursuit content development across the CE practice.
Executive Client Engagement
- Serve as a strategic advisor to senior business and technology leaders throughout the pursuit process.
- Present transformation strategies and solution architectures to executive audiences including CIO, CDO, CRO, and other C-suite leaders.
- Build trusted relationships with key client stakeholders that position MCA as a long-term transformation partner.
- Facilitate executive visioning sessions and transformation workshops with prospective clients.
Practice Leadership & Market Development
- Contribute to the continued growth and evolution of MCA’s CE practice.
- Contribute to thought leadership around AI-enabled customer engagement, modern CRM platforms, and customer-centric operating models.
- Support marketing initiatives including executive briefings, webinars, industry events, and thought leadership content.
- Mentor consultants and solution architects involved in pursuit and solution development.
Why work for MCA Connect?
Our compensation plan offers one of the best bonus structures in the industry. Along with this we also offer a generous benefit package:
· Work/Life Balance with Unlimited Paid Time Off (UPTO)
· 401k Plan with Company Matching Contribution
· Monthly Stipend for Home Office Expenses
· Subsidized Medical, Dental and Vision Coverage
· Health Savings and Flexible Spending Accounts
· Company Paid Life and Disability Insurance
· Training, Certification and Continuing Education Support
MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies, and ongoing industry expertise to our clients.
MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual/gender orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status. We firmly believe our differences make us stronger!
Skills Required
- Experience in managing multi-million-dollar consulting engagements
- Strong track record in enterprise transformation programs
- Expertise in Microsoft Business Applications
- Ability to architect enterprise solutions leveraging Dynamics 365, Power Platform, and AI
- Experience in leading proposals and presentations to executive audiences
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The Company
What We Do
Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. We understand manufacturing’s unique culture and challenges because we’ve spent more than 20 years in the industry. Through strategic solutions, innovation, and industry intelligence, we help manufacturers across all sub-industries solve critical issues, modernize operations, and gain a competitive edge. MCA Connect helps clients digitally transform through: Manufacturing Strategy: Expert and curated guidance that delivers actionable insights, a path for continuous improvement, and P&L results. Connected Applications: Global Dynamics 365 enterprise implementations and integrations that enable clients to execute against their strategic roadmap. Modern Platform Management: Proactive support, intelligent insights, and optimization of modern manufacturing platform. Manufacturing Intelligence: A connected enterprise powered by Industry 4.0 capabilities that delivers the wisdom of prediction and prescription. As a ten-time Microsoft Partner of the Year, we excel in empowering manufacturers to transform with the Microsoft Cloud. Microsoft’s full suite of secure cloud solutions unifies modern business applications and industry intelligence, enabling organizations to do more.
