What’s been key to our success? Our people—we value everyone’s unique perspective and energy they bring to the organization. We collaborate openly across teams and borders. We embrace a growth mindset to get results. And we celebrate shared success as goals and milestones are achieved.
Ready to join a team where innovation meets collaboration? If you're driven by bold ideas and a customer-centric mentality, your next adventure starts here!
We are currently looking for a Premium Support Specialist to join our team in Madrid.
In this role, you will be accountable for providing assistance on a range of Planning Solutions developed for some of Board’s key accounts.
The Premium Support team plays a pivotal role in Board’s Customer Success strategy by providing industry leading post-implementation support. Through regular service review meetings, our Support Specialists are expected to maintain a strong grasp of our customers’ ever-changing business and functional requirements whilst helping them understand how Board can be used to achieve their goals.
We embrace flexibility through a hybrid working schedule, with 3 days at the office and 2 days working from home each week, fostering a balance of collaboration and productivity.
Key Responsibilities and Objectives:
- Provide qualified functional and technical assistance for existing customer Board planning and reporting solutions.
- Participate in extensive knowledge transfer processes between delivery and maintenance teams.
- Be able to articulate, in deep technical detail how Board functionality can be used to meet Customer requirements and find a solution to business problems.
- Identify areas for improvement in existing applications.
- Work closely with the Board Product team by relaying Customer and market feedback.
- Assist Senior Specialists in meetings to provide insights to new features and functionality introduced in the Board Platform.
- Provide Reactive support for existing customers if/when questions/issues in their existing application arise.
- Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems (MIS), Mathematics or any relevant technical field.
- Previous Support or Consulting experience with EPM, Supply Chain, FP&A or Retail planning software.
- Good understanding of financial processes (Financial Consolidation and Lease Reporting for example) is beneficial.
- Exposure to multi-dimensional or OLAP technology preferred.
- Knowledge of SQL advantageous.
- Great de-escalation skills and capacity to work in very tight time frames.
- Strong troubleshooting, root-cause analysis and reverse engineering capacity.
- Ability to grasp elaborate business requirements and translate those into solutions within the Board platform.
- Excellent written and verbal communication skills.
Skills Required
- Educational background in Business, Finance, Accounting, Computer Science, Management Information Systems, Mathematics or relevant technical field
- Experience with EPM and Planning tools
- Previous Support or Consulting experience within Supply Chain, FP&A or Retail planning
- Good understanding of financial processes
- Exposure to multi-dimensional or OLAP technology
- Knowledge of SQL
- Strong troubleshooting, root-cause analysis and reverse engineering capacity
- Ability to grasp elaborate business requirements and translate those into solutions within the Board platform
- Excellent written and verbal communication skills
What We Do
Board’s Intelligent Planning Platform delivers solutions that help over 2,000 organizations worldwide plan smarter — enabling actionable insights and better outcomes. Board helps leading enterprises discover crucial insights which drive business decisions and unify strategy, finance and operations through more integrated and intelligent planning to achieve full control of performance. Partnering with Board, global enterprises such as H&M, BASF, Burberry, Toyota, Coca-Cola, KPMG, and HSBC have deployed end-to-end planning applications at a fraction of the time and cost associated with traditional solutions. Board International was founded in 1994 and now has 25 offices around the world and a global reseller network. Board has been implemented in over 100 countries. Board International has long been recognized by leading analysts and subject matter experts including Gartner, Nucleus, and Dresner. Headquartered in Switzerland and US, Board International has branches in Argentina, Australia, Benelux, Nordics, Germany, France, India, Italy, Japan, Mexico, Singapore, Spain, UAE and UK and a worldwide network of distributors and certified partners. Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.
