At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewThe Video and Software Services (VSS) Field Support team is dedicated to supporting public safety agencies worldwide. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. VSS supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. VSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.
Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector.
Job Description
This position will be a full-time System Administrator for PremeirOne CAD (Computer Aided Dispatch) / PremeirOne RMS (Records Management system) within the Video and Software Services (VSS) Central Region Field Services Team. VSS is dedicated to building collaborative partnerships with our clients, understanding their unique needs and fostering long-term success through the use of Motorola Solutions products and services to support and secure current and future agency requirements.
The role will be responsible for traveling to customer sites as needed to backfill for Onsite System Administrators on extended leave, providing remote backfill coverage when necessary, and providing onsite support to customer sites needing additional attention.
Responsibilities:
Provides tailored technical customer operations support for PremeirOne CAD (Computer Aided Dispatch) and/or PremeirOne RMS (Records Management system)
Develops strategies for implementing operational efficiencies within PremeirOne CAD or RMS by reviewing workflows, procedures, and performance
Adhears to Motorola and the Customer’s Change management policies and procedures
Builds and maintains positive, effective, and mutually beneficial working alliances with customers
Initiates problem-solving action and follows through to resolution
Ensure that reported PremeirOne CAD or RMS incidents/problems are documented, analyzed, validated, and escalated (when necessary) through full resolution.
Work with Customer staff to identify and resolve reported system incidents/problems.
Procure and coordinate any internally resources as needed
Monitor system(s) to determine any negative performance impacts, and engage appropriate resources when necessary.
Run diagnostics using approved MSI tools.
Assist with technical system requirements analysis.
Provide system performance reporting using approved MSI tools when requested.
Perform periodic system maintenance and software patching, in accordance with Motorola Solutions supplied guidelines, on physical and virtual servers covered within the scope of the Maintenance and Service Agreement.
Preferred Qualifications:
High School diploma or equivalent is required, a Bachelor's degree preferred.
3+ years of IT and/or Public Safety experience (a combination can fulfill this requirement)
Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment is greatly preferred
Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
Experience creating positive working relationships with customers and application end users.
Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
Excellent verbal and written communication skills.
Comfortable working both alone and in a team environment.
The applicant must reside within 5 hours of Cleveland, OH to be considered for this position.
This position is subject to working in high-security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Target Base Salary Range: $80,000 - $90,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic Requirements
Required Skills:
High School diploma, Associates degree, or Bachelor's degree required.
3+ years of experience in Customer Service, Public Safety Applications experience involving Records Management Systems, OR 3+ years of IT experience.
Must be able to obtain a background clearance as required by our government customers.
Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
Skills Required
- High School diploma, Associates degree, or Bachelor's degree
- 3+ years experience in Customer Service, Public Safety Applications (RMS), or IT
- Ability to obtain required background clearance (CJIS fingerprint background check)
- Reside within 5 hours of Cleveland, OH
- Computer Science, Networking, Engineering, or System Maintenance experience
- Public Safety applications experience involving CAD, RMS, Mobile (preferred)
- Experience deploying or working with enterprise hardware and software solutions (HP preferred)
- Proven ability to build positive working relationships with customers and end users
- Strong verbal and written communication skills; ability to multitask and work independently or in a team
What We Do
Motorola Solutions is a global technology company that provides mission-critical communications, video security, and command center software to help protect people, property, and places for public safety agencies and enterprises.
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