Welcome and assist visitors, clients, and employees in a warm, professional, and courteous manner, ensuring an exceptional first impression.
Understand customer requirements and guide them through the initial consultation process before connecting them with the appropriate Sales Manager.
Proactively engage with prospective clients through outbound calls to qualify leads generated by the Marketing team.
Educate clients about Aertsen Living's offerings, design process, unique selling propositions (USPs), and brand legacy to build trust and confidence.
Gather detailed customer requirements related to home interior projects and accurately document all interactions, requirements, and feedback in the CRM.
Schedule Experience Centre visits, coordinate appointments, and conduct timely reminder and follow-up calls to maximize customer engagement and visit conversions.
Assign qualified leads to Sales Managers based on availability and predefined allocation guidelines.
Deliver a consistently high-quality customer experience across all touchpoints, ensuring professionalism, responsiveness, and brand excellence.
Efficiently manage a high volume of customer interactions while maintaining accuracy, empathy, and service quality.
Maintain walk-in records, appointment schedules, lead status, and customer communication logs.
Ensure the showroom is clean, organized, well-maintained, and consistently reflects Aertsen Living's brand standards, including displays, sample materials, and customer-facing spaces.
Coordinate with internal teams, vendors, and service providers to address showroom maintenance and administrative requirements.
Communicate effectively with internal and external stakeholders to ensure smooth customer journeys and operational efficiency.
Meet individual performance targets while contributing to overall showroom footfall, lead conversion, and business objectives.
Requirements
- 1-3 years of experience in customer service, hospitality, retail or showroom roles.
- Strong communication and people-handling skills.
- Good sense of aesthetics and attention to detail.
- Basic Computer skills (Excel, emails).
- Customer-first attitude and willingness to learn.
Benefits
- Medical benefits to ensure healthy troopers. We are with you in your tough times.
- Provident fund for your long term goals.
- Blow your steam off with a Vacation-Off, 12 days a year, we want you to "Eat, Pray and Love" a bit.
- Also, Did we mention a fun work environment?
Skills Required
- 1-3 years of experience in customer service, hospitality, retail, or showroom roles
- Strong communication and people-handling skills
- Good sense of aesthetics and attention to detail
- Basic computer skills, including Excel and email
- Customer-first attitude and willingness to learn
What We Do
Aertsen Living is a Hyderabad-based home-interiors company offering turnkey full-home design, modular kitchens, living rooms, bedrooms, wardrobes, and luxury furniture. It combines interior design with in-house manufacturing, using European-inspired materials and hardware to deliver customized residential spaces. Through trained designers and craftsmen, the company emphasizes quality control, timely project delivery, and a 10-year warranty, serving homeowners seeking premium, personalized interiors.
