The Role
Pre-Sales Engineer responsible for understanding client requirements, designing VoIP and dialer solutions, delivering technical demonstrations, preparing proposals and architecture documents, supporting RFPs, POCs, pilots, and onboarding, and troubleshooting call-flow issues. The role requires expertise in SIP, RTP, IAX, VICIdial, Asterisk, IVR, call routing, Linux, Wireshark, CRM integrations, and technical stakeholder communication.
Summary Generated by Built In
Company Name - Elision Technologies Pvt Ltd.
Job Title: Pre-Sales Engineer – VoIP / Dialer / Asterisk
Location: Ahmedabad
Experience: 2+ Years
Job Summary
We are looking for a technically skilled and customer-focused Pre-Sales Engineer with expertise in VoIP, Dialer, and Asterisk-based solutions. The ideal candidate will be responsible for understanding client requirements, designing telecom solutions, conducting product demonstrations, and supporting the sales team in delivering effective communication solutions to customers.
Key Responsibilities
- Engage with clients to understand technical and business requirements
- Design and propose VoIP and Dialer-based telecom solutions
- Deliver product presentations, demos, and technical discussions with clients
- Prepare solution documents, architecture diagrams, and technical proposals
- Collaborate with Sales, Engineering, and Project teams for solution finalization
- Respond to RFPs/RFIs and support proof-of-concept (POC) activities
- Assist in pilot deployments, testing, and client onboarding processes
- Troubleshoot basic call flow and VoIP-related issues during pre-sales activities
- Stay updated with the latest VoIP technologies and telecom industry trends
- Conduct solution training sessions for internal teams and channel partners
Required Skills
- Strong knowledge of VoIP protocols such as SIP, RTP, and IAX
- Hands-on experience with VICIdial and Asterisk-based dialer solutions
- Understanding of IVR, call routing, queues, campaigns, and agent interfaces
- Ability to troubleshoot call flow issues using logs and tools like Wireshark
- Basic knowledge of CRM systems, APIs, and integration concepts
- Experience working in Linux environments with basic scripting knowledge
- Strong communication, presentation, and stakeholder management skills
- Analytical mindset with problem-solving abilities
Qualification
- Bachelor’s degree in Information Technology, Computer Science, Electronics, or related field
- Experience in Telecom, VoIP, Dialer, or Unified Communication solutions preferred
Skills Required
- 2+ years of relevant experience
- Bachelor's degree in Information Technology, Computer Science, Electronics, or a related field
- Strong knowledge of VoIP protocols including SIP, RTP, and IAX
- Hands-on experience with VICIdial and Asterisk-based dialer solutions
- Understanding of IVR, call routing, queues, campaigns, and agent interfaces
- Ability to troubleshoot call-flow issues using logs and Wireshark
- Basic knowledge of CRM systems, APIs, and integration concepts
- Experience with Linux environments and basic scripting
- Strong communication, presentation, and stakeholder management skills
- Experience in telecom, VoIP, dialer, or unified communications solutions
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Elision Technologies provides unified telecommunications and omnichannel communication solutions for businesses and government organizations. Its software brings inbound and outbound interactions—including voice, email, chat, WhatsApp, and social media—into a single interface, with tools for contact-center operations, workflow automation, CRM integrations, and AI-based quality monitoring. The company also offers VoIP, PBX, dialer, and telecom implementation and support services, serving customers across multiple industries.
