Keystone Advisors is looking for a Pre-Registration Specialist to support one of our healthcare clients in Matteson, Illinois.
This is a hybrid position.
Job Summary:
The Pre-Registration Specialist collects information to preregister patients, verifies insurance eligibility, and/or other payment sources. The scope of services will include, but not limited to, outpatient services, same day procedures, and other ambulatory and hospital-based
services. This role will also Identify and determine order of priority for coordination of benefits (COB). Responds to customer concerns and reports status to Supervisor or Manager.
Typical Duties:
- Uses available reporting or schedules to identify patients needing pre-registered for services.
- Contact patients via telephone to pre-register prior to scheduled appointments.
- Conducts initial screening of self-pay patients to determine eligibility for financial assistance of hospital-based outpatient services.
- Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
- Obtains and updates all necessary demographic and insurance information.
- Contacts insurance companies to verify eligibility and benefits and obtain pre-authorizations within established timeframes.
- Correctly document notes and activities performed on a patient account.
- Answers all inbound phone calls in an efficient and professional manner.
- Adheres to key performance indicators (KPI's) to meet departmental and organizational pre-registration goals.
- Performs other duties as assigned.
- Knowledge and understanding of Federal, State, and local healthcare regulations.
- Knowledge of Microsoft Office Suite
- Strong customer service skills
- Excellent verbal and written communication skills
- Ability to follow HIPAA standards and comply with patient confidentiality policies.
- Ability to multi-task and meet quotas and deadlines.
- Demonstrate diligence, accuracy, and precision.
- High School Diploma or GED equivalent.
- One (1) year of experience in patient access or patient registration in a health care setting.
- One ((1) year of data entry experience.
- Prior call center experience.
- Competitive Salary
- Paid Time Off
- Health, Vision & Dental Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Short & Long Term Disability
- 401K
- Life Insurance
Skills Required
- High School Diploma or GED equivalent.
- One (1) year of experience in patient access or patient registration in a health care setting.
- Knowledge and understanding of Federal, State, and local healthcare regulations.
- Knowledge of Microsoft Office Suite.
- Strong customer service skills.
- Excellent verbal and written communication skills.
- Ability to follow HIPAA standards and comply with patient confidentiality policies.
- Ability to multi-task and meet quotas and deadlines.
- Demonstrate diligence, accuracy, and precision.
- One (1) year of data entry experience.
- Prior call center experience.
What We Do
Keystone Advisors of Illinois, LLC. (Keystone) specializes in providing Staff Augmentation services in the areas of Financial Management, Program Management, and IT. Established in 2008, our principals have over 30 years’ experience in providing recruiting and Human Resources Services to the DLA and DOD prime contractors. Keystone has a staff of 4 recruiters and 2 Account managers and our compensation, recruitment and retention policies are designed to attract and retain the best human resources available to assist our clients in meeting their mission critical needs. We currently have 40 people on staff on various positions around the CONUS. Keystone maintains a proprietary database of over 500,000 potential resources in labor categories such as Program Managers, Financial Managers, and IT Personnel. In addition Keystone is a licensed CPA firm and has Primed Projects involving Program managers and Financial Managers, licensed CPAs, Certified Information Systems Auditors (CISAs), Accountants, IT Specialists and Program Managers who have deep experience in Federal financial statement preparation, Budget and Analyst. We have past performance in working on audit readiness projects with the Navy, Army, Defense Logistics Agency (DLA), and Defense Finance and Accounting Service (DFAS)
