Purpose of the role
To apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them.
Accountabilities
- Availability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.
- Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring.
- Development of tools and scripts to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience.
- Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning.
- Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure smooth and efficient operations.
- Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.
Analyst Expectations
- To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
- Requires in-depth technical knowledge and experience in their assigned area of expertise
- Thorough understanding of the underlying principles and concepts within the area of expertise
- They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team’s operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
What will you be doing?
Barclays Services Corp. seeks Post Trade Applications Production in Whippany, NJ (multiple positions available):
Manage all major incidents impacting Group Finance applications, including follow-up to identify root cause and remediation actions.
Work closely with BTB teams to ensure that priority problems are addressed in a timely manner.
Regular Service Review meetings with BTB / Finance management, covering all aspects of service management.
Closely manage Risk & Control / Audit activities. Ensure that any deliverables are met on time and work closely with central teams to understand upcoming demands in advance.
Ensure that Knowledge Management procedures are followed correctly, keeping knowledge base up-to-date with new and amended knowledge articles. Highlight any knowledge gaps and arrange training is required.
Manage service transition activity, ensuring that new applications / releases into Production environment meet service acceptance criteria and operational deliverables have been met prior to handover.
Perform regular Capacity Management reviews for Regulatory systems.
Provide Service Level Management.
Ensure all operational services are monitored and measured throughout the function in a consistent manner.
Produce reports on service performance for customers and users.
Identify, manage, and implement improvements to the support model with the aim of delivering a more efficient and effective service to clients.
Ensure applications/software environments are fully maintained with appropriately supported updates, patches and/or service packs in line with corporate system maintenance policies.
May telecommute pursuant to company policies (hybrid).
Minimum Salary: $127,234.00 per year
Maximum Salary: $139,957.40 per year
The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.
Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
This position is eligible for an incentive award.
Skills Required
- In-depth technical knowledge and experience in designated expertise area.
- Ability to supervise and guide a team.
- Experience in risk management and implementing policies.
- Capability to manage service transitions and operational deliverables.
- Familiarity with system performance management and capacity planning.
What We Do
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. With over 325 years of history and expertise in banking, Barclays operates in over 40 countries and employs approximately 83,500 people. Barclays moves, lends, invests and protects money for customers and clients worldwide.
