B2C Technical Service Representative Level 2, Pool
Pentair is searching for a Technical Service Representative Level 2 with a technical background to help us improve the consumer experience and build relationships with them.
The Technical Support Representative level 2 is responsible for researching, troubleshooting, and resolving pool and spa equipment issues troubleshooting skills to answer consumer level questions and available resources. The expectation is to empathize and clearly communicate technical solutions to consumers.
Hours of coverage are from 8:00 AM - 8:00 PM Eastern Time, exact work times will vary.
Duties and Responsibilities
- Provide quality telephone and email support with a high degree of customer service, technical expertise and timeliness
- Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate solutions to customers
- Demonstrate experience in problem resolution and technical problem identification
- Work independently and with team to solve support issues. Escalate issues to third level support and supervisor when necessary
- Resolves customer problems, disputes, and complaints in an efficient, professional manner and according to company policy
Skills & Qualifications
- Experience in technical product support (hands on, phone support, or other experience) is desired
- Technical experience related to design/diagnostics/repair of mechanical/electrical/hydraulic systems preferred
- Entry level knowledge of the 5 product groups within Pentair Pool
- Understanding the customer support process using patience, compassion, and empathy
- High School Diploma required, Associate’s Degree preferred
- Strong written and verbal skills are necessary for interacting with customers. Must be able to speak effectively with pool professionals
- Requires strong attention to detail, outstanding resourcefulness, flexibility and the ability to work independently as well as within a team setting
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
Skills Required
- High school diploma
- Technical product support experience
- Technical experience with mechanical, electrical, or hydraulic system design, diagnostics, or repair
- Entry-level knowledge of Pentair Pool product groups
- Strong written and verbal communication skills
- Ability to communicate effectively with pool professionals
- Customer support skills including patience, compassion, and empathy
- Attention to detail, resourcefulness, flexibility, and ability to work independently and collaboratively
- Associate's degree
What We Do
At Pentair, we help the world sustainably move, improve and enjoy water, life’s most essential resource. From our residential and business water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive. Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com
