The Role
Provides post-sale technical support, customer-site installation, software implementation, troubleshooting, configuration, testing, integration certification, and user training. Acts as the software subject matter expert while collaborating with customers, sales, partners, and internal teams. Creates technical documentation, validates software performance and stability, and resolves field issues involving software, hardware, and system integration.
Summary Generated by Built In
The Software Support Engineer (Post Sales) provides technical support, implementation assistance, system troubleshooting, and user training for deployed software solutions. This role acts as the subject matter expert for software-related enquiries, ensuring successful customer adoption, system performance, and ongoing operational support while collaborating with customers and internal teams to deliver an excellent customer experience.
Key Responsibilities
· Installation of system in customer site
· Provide field training for customer on system operations
· Working closely with customers, sales and sales support team to solve issues.
· Proposed creative ways to configuration our product software to meet customer’s needs
· Be the Subject Matter Expert for all software enquiries and support queries from other departments
· Plan and train relevant parties on software related matters
· Manage to perform comprehensive testing to validate software performance and stability before installation
· Manage to perform system (hardware and software) integration certification test on our partners’ application before actual deployment
· Lead to analyse and troubleshoot field problems that are related to software
· Lead to create / update documents such as software configuration, test data, user guides and etc
Skills, Knowledge & Expertise
· At least 3 years of relevant experience
· Diploma or Degree in computing or related IT certification
· Networking skills and understanding
· Java
• SOAP Interface (MUST)
• Windows script writing
• Serial Communication (MUST)
• DLL handling
• C++
• VB and VBA (Optional)
• Excel macro (Optional)
· English language - Excellent
· Excellent communication skills
· Creative and flexible thinker
· Good Troubleshooting skills. (System troubleshooting, Hardware and software)
· Good Interpersonal Relationship
· Can-do attitude
About
Global Leaders in Customer Experience Automation With a culture rooted in innovation, each day Glory’s people are transforming our customer’s businesses. Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences. Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade. That’s a reputation we’ve earned by combining our pioneering software and hardware with our dynamic people. Because alongside our technology, it’s our people who are driving our successes. Why Join Us Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation. Glory ValuesThe Glory Values are our ethos of working together, diversity and innovation: a practical blueprint of how we work together. We live our values wherever we are – with both colleagues and customers. Glory Values help us meet new challenges and exceed expectations. And they help us further our skills and work with trust and respect. Customer Delight. We put our customers first.Integrity. We do the right thing, always. Innovation. We embrace new challenges and share the future. Speed. We move fast, that’s how we stay ahead. Diversity & Respect. We value the strength in our differences. Teamwork. We succeed together.
Skills Required
- At least 3 years of relevant experience
- Diploma or degree in computing, or a related IT certification
- Networking skills and understanding
- Java
- SOAP interface experience
- Windows script writing
- Serial communication experience
- DLL handling
- C++
- VB and VBA
- Excel macro experience
- Excellent English-language skills
- Excellent communication skills
- Creative and flexible thinking
- System troubleshooting skills across hardware and software
- Strong interpersonal relationship skills
- Can-do attitude
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The Company
What We Do
Glory Global Solutions is a pioneer in developing and manufacturing cash handling machines and systems, providing integrated cash-transaction solutions that automate cash processes for retailers, financial institutions, and gaming operations.
