Job summary
Responsible for managing the account in providing post-sales customer support services or field servicing to company’s local and overseas customers. Customers support services or field service servicing include Production Yield Improvement, Test Program Debugging, Installation, Relocation, On-site remedial, field change orders (FCO), etc.
Job responsibilities
- Lead the local post-sales team to achieve positive customer experience leading to highly satisfied customers in the usage of our products.
- Provide after-sales service support for Advantest’s advanced automated test and handling equipment such as installation, acceptance, upgrading, etc.
- Provide solutions and improvement in Production efficiency and support Test operations in achieving optimized equipment utilizations
- Identify Assist/Lead technical projects/problem resolutions for customers.
- Identify opportunities for solution business in collaboration with Service Sales team.
- Ensure deliverables in service contracts are met.
- Provide technical inputs to factory for product improvements/new designs.
- Provide consultancy services to customers for equipment performance improvements.
- Assist/Lead equipment integration to customer’s factory automation systems.
- Provide Engineering and Technical support such as debugging test programs and test hardware.
- Build effective internal relationships with colleagues; work both inter-departmentally and cross-functionally as needed for project assignments.
- The short-listed candidate possesses the capabilities that may lead to a role as a Post-Sale Support manager in the future.
- Minimum Bachelor’s Degree in Electronics / Electrical Engineering with 4 to 6 years of working experience in semiconductor manufacturing industry.
- Experienced in handling semiconductor ATE equipment such as Tester & Handler.
- Knowledgeable in C++, script programming and 93000 software/debugging tools will be an added advantage.
- Possess Data driven problem solving skill and a quality mindset.
- Understand OEE (overall equipment effectiveness) and drive improvements
- Knowledge in smart factory and production solutioning
- Some experience in project management preferred.
- Strong problem solver with good technical capabilities, good communication skill, self-motivated, customer focus and result oriented.
- Occasional travel required, sometimes on short notice.
Top Skills
What We Do
For over a half-century, Advantest has been designing innovative electronic measuring equipment and semiconductor test systems essential to the development and manufacture of advanced computer and telecommunications products. On April 1, 2012, Advantest completed its integration of Verigy Ltd.
Additional Information about Advantest can be found at www.advantest.com.
