Post Closing QC Specialist

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Summary

The role of the Post-Closing QC Specialist is a detailed checkpoint in the mortgage lifecycle to maintain loan quality. The critical function of this role is to ensure all outstanding conditions were met by reviewing and evaluating the loan requirements for documents received. This process is vital for preventing costly errors, reducing compliance risks, and protecting both investors and borrowers. The Post-Closing QC Specialist will have ownership of all assigned tasks and duties as well as leadership of assigned projects and initiatives and have a thorough knowledge of the mortgage loan process, mortgage loan documents and compliance requirements.

Duties & Responsibilities

• Responsible for reviewing closed mortgage loan files for compliant accuracy, consistency, and completeness of signatures, dates, and additional critical data points for all portfolio and secondary market loans including conventional, FHA, VA, USDA, and construction to permanent loans

• Responsible for validating system data to closed loan document data

• Responsible for documenting errors, reporting them in a detailed workflow process, and communicating them effectively to the responsible parties for potential correction

• Complete required checklists/worksheets and review Encompass Reports

• Work closely with Sales, Processing, Underwriting, Closing, Booking, Imaging, Servicing, Mtg Suspense, and Shipping & Delivery

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Qualifications

Education Requirements

• BS in business or equivalent education and/or industry specific training and/or experience

Minimum Experience

•  5+ years mortgage experience required. Prior experience with Encompass and Director Software systems is preferred but not required.

Knowledge, Skills, & Abilities

• Able to communicate effectively

• Supports Post-Closing Manager with special projects and assignments

• Research any file discrepancies and facilitate solutions with a sense of urgency

• Assist with final trailing documents when needed

• Review and respond to exception reports, internal and external audits, as required

Physical Demands and Work Environment

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor

• Ability to sit, walk, and/or stand for extended periods of time

• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.

• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable).  Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Equal Opportunity Employer, including disabled/veterans.